1. = 98% In 2017 How Do We Compare To The National GP Survey Results ?
National response: How long is the average waiting time for a non-urgent appointment at your practice?
Under 1 week: 26%
1-2 weeks: 33%
2-3 weeks: 26.5%
3-4 weeks: 12%
4-5 weeks: 1.5%
More than five weeks: 1%
Queens Road Patient Survey 2017
Q7 How quickly do you usually get seen – Patient Response?
67% Same day or next day
31% 2-4 days
= 98%
Pulse survey of readers (831 GP responses) on 28 April 2016
112 patients completed the survey

2. 2017 Patient Survey
In the last 3 patient surveys this is how this surgery has performed
2014
2015
2016/17
Very/fairly helpful
How helpful do you find the receptionists at your GP practice?
93%
97%
98%
Very/fairly Easy
How easy is it to get through to someone at your GP practice on the phone?
77%
80%
88%
How easy is it to speak to a doctor or nurse on the phone at your GP practice?
58%
61%
If you need to see a GP urgently, can you normally get seen on the same day?
62%
64%
74%
How easy is it to book ahead in your practice?
66%
Very well
Does your GP understand your health problems?
87%
89%
How well does your GP treat your health problems?
84%
91%
Excellent or good
Overall, how would you describe your experience of your GP surgery?
90%
Yes
Would you recommend your GP surgery to friends and family in the local area?