1. A stress free guide to hosting teens for the summer
VolunTEEN Program
A stress free guide to hosting teens for the summer
Presented by: Allison Smith

2. About me Memphis, Tennessee! Bachelor of Professional Studies
Master of Public Administration
Le Bonheur for 3 years
Region One Representative for Tennessee Healthcare Volunteer Professionals (THVP)

3. Le Bonheur Children’s Hospital

4. Volunteer Services 200 weekly volunteers
New Volunteer Orientation-Monthly
Girls Inc.
VolunTEEN
Shadowing
Alternative Break Program
Summer College Program
Various Corporate/School Groups
General Hospital Tours
Le Bonheur Club
Pet Therapy
Adopt-A-Floor
Food Pantry
Clothes Closet
Care Cart (Toiletries)
Family Partners Council
Parent Mentors
Anything else…? Whatever we’re asked!!

5. Our team!

6. Let’s talk about VolunTEENS!

7. Specifics about the VolunTEEN Program…
Website
Word of mouth
Tours
Social media
Take A LOT of pictures
Daily Bulletin
Application
Only talk to the teen themselves
Mail in completed packet
Screening Process
Dealing with staff recommendations, still have to follow guidelines
Stay strict
Try to get a variety

8. How to get associates on board
Make it easy on them
Explain what you expect from them upfront
Typically an hour and a half
Tour of the department
Explanation of the department
Education staff received
Hands on experience
Shadowing staff
Personal phone calls and s
Outlook appointments with location
Thank you cards
Coffee vouchers

9. How to get organized and plan ahead
Make a schedule
Block off your calendar
Sign Up Genius
Survey at the end
Pizza on the last day
$5 from each teen

10. How to stick to the requirements
Send reminder s
No exceptions
If you let them break one rule, they will see how far they can take it
Certificate of hours
Incentive
Orientation
Getting to know you
Icebreaker
Uniform
Cell phone policy

12. How ‘fun’ supervision will be your best friend
Splitting up troublemakers, clicks and bffs
Mix them up
Make them make friends with others
Make them eat together
Weed out the bad seed
Sit out something fun in conference room alone
Constant supervision
Shadowing
Activity Cart
Hospitality Cart
Donations Cart
Beverage Cart
Creative Arts Room
Sibling Playroom
Cookie Bake

13. VolunTEEN Behavior While in the hospital:
VolunTEENs must act in a professional manner during their volunteer time
While in the hospital:
Be sure stay together
Stay at an appropriate volume level
Speak with respect
Elevator manors
Eye contact and pay attention when others are speaking to you
Being punctual
Listen to Cayce (Intern)
No chewing gum
No phones unless you’re on your lunch break
Conference room is “free” time, door closed

14. How to take care of yourself
Put on an away message
Ask for help
Use an intern or a seasoned volunteer
Do as many things in advance as you can
T-shirts ordered, coffee vouchers printed, thank you cards ready, goody bags made, paperwork printed

15. Questions? Email: allison.smith@lebonheur.org