1. Helping Veterans to Protect their Identity and Online Privacy
Presented by:
CCCS of Rochester
Funded by:
The Digital Trust Foundation

2. Purpose
To share tools and best practices for helping veterans and service members protect their identity and online privacy
Connect listeners with free resources developed by CCCS of Rochester

3. CCCS of Rochester
CCCS of Rochester is non-profit organization established in 1970
We are a not-for-profit organization focused on the financial wellness of families and individuals.
Providing financial counseling and education services

4. Overview Program Background – How did this get started?
Why is this needed for veterans and military members?
Steps and resources for getting started

5. Program Background – How did this get started?

6. ID Theft education background
More than 10 years of experience
More than 100 in-person trainings to local organizations including:
schools,
colleges,
non-profits,
faith based organizations,
municipalities and
employer groups
“Protecting Your Personal Information”
To date, average post-assessment increase of 42%.

7. Program Background – How did this get started?
Received a grant from the Digital Trust Foundation
The Veteran and Military Online Safety Training program:
Equips veterans and military service members with knowledge, skills, and assistance
Helps them protect, clear, and maintain their identity and online privacy during pre-deployment and post-service.

8. Program Background – How did this get started?
Operates in the seven-county Rochester, NY metropolitan area
There are more than 44,000 veterans living in Monroe County alone, many of whom served in the Korean, Vietnam, and Gulf wars.

9. Why is this Needed for Veterans and Military Members?

10. Targeted for Scams
Military personnel are accustomed to providing their identity frequently and on demand.
Until recently, military IDs were tied to SSNs.
Scammers…
Target the benefits they receive.
Set up false retail websites, ask for military IDs to receive “special” deals.

11. Impact on Veterans and Service Members
A 2013 Federal Trade Commission study: Military consumers reported ID theft at 2X the rate of the general public.
Losses associated with each crime: $4,930 per incident (U.S. DOJ)

12. Steps and Resources for Getting Started

13. 1. Develop Relationships
Create a coalition around this topic
Veteran serving agencies:
Community based orgs.
County orgs.
Veteran support groups
Reserve Centers
V.A.
Army Strong Community Centers

14. 2. Prepare Your Content 1. Educate yourself
Subsequent webinars we will be hosting
2. Organize what you learn into relevant topics

15. 2. Prepare Your Content (Cont.)
3. Pull together what you’ve learned into each topic
4. Prepare useful handouts:
Include relevant contact info
Outline steps to follow
Example dispute letters
Could use a fill-in-the-blank method to maintain engagement

16. Free Resources Available
Power Point Presentations:
“ID Theft Training Program”
“Online Safety Training Program”
“Safe Online Banking and Bill Paying”
Handouts
Pre and post-assessments

17. crieflin@cccsofrochester.org To request materials: Email:
Chad Rieflin, CCCS of Rochester