1. Hotel Organization

2. Definition of an Organization
An organization can be defined as a system of coordinated activities of a group of people working cooperatively towards a common goal under authority and leadership.

3. Major Hotel Departments
Rooms Division:
Front Office
Housekeeping
Food and Beverage:
F&B Outlets
F&B Kitchen
Sales and Marketing
Finance (Accounting)
Human Resources (Personnel and Training)
Engineering
Security

4. Major Hotel Departments
Revenue and Support Centers
Revenue departments Support Centers
Front Desk Sales and Marketing
F&B Outlets Finance
Room Service Engineering
Guest Laundry Security
Recreational facilities Human Resources (HR)
Business center HSKP (except laundry)
Front of House and Back of House
Front of House Back of House
Front Office HR
F&B Outlets Finance
Room service Engineering
Gift Shops HSKP (Laundry)
SPA HSKP (Public Areas)
HSKP (Floor attendants) F&B Kitchen
Security
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5. Responsibilities of Major Hotel Departments
Food and Beverage
Sales and Marketing
Accounting
Engineering
Security
Human Resources (Personnel and Training)
Rooms Division:
Front Office
Housekeeping
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6. Management Structure of a Hotel
General Manager
Resident Manager/Executive Assistant Manager (EAM)
Executives/Division Heads
Department Heads: Line Managers & Service Specialists
Operational Staff (Supervisors, Captains, Line Employees)
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