1. Successful CISO Leadership and Conflict Resolution
Don Welch
Chief Information Security Officer

2. Introduction Excerpted from Academy Leadership

3. Strategic Leader

4. Conflict Management

5. Conflict is Bad?

6. Personal Conflict

7. Professional Conflict
Different Goals
Different Time Pressures
Different Nature of Work
Competition for Resources
Unfamiliarity
Interaction Frequency
Physical Separtion

8. Winning and Losing Teams
Winners May
Losers May
Complacent and lose focus
Attend to members’ needs instead of goals
Feelings of superiority
Removes impetus to improve
Distort or deny the reality of losing
Attribute losing to external persons/teams
Loses cohesion
Personal issues surface

9. Conflict Management Strategies
Avoid
Accommodate
Compete
Compromise
Collaborate

10. Avoid
Collaborate
Compromise
Accommodate
Compete
Uncooperative
Cooperative
Assertive
Unassertive
Win - Lose
Win - Win
Gain - Gain
Lose - Lose

11. Solution-Oriented Avoid Collaborate Compromise Accommodate Compete
Uncooperative
Cooperative
Assertive
Unassertive
Solution-Oriented
Win - Lose
Win - Win
Gain - Gain
Lose - Lose

12. Use the Avoid Strategy

13. Use the Avoid Strategy Participant Mediator
Issue is unimportant to you or your team
You can’t win
Disruption outweighs benefits of resolution
Cool off and regain perspective
Mediator
Need more information
Others can resolve more effectively
Symptoms of other issues

14. Use the Accommodate Strategy

15. Use the Accommodate Strategy
You are wrong
Issues are more important to others
Build credits
Minimize impact of loss when losing
When teamwork and cohesion is especially important
To allow subordinates to develop by learning from mistakes

16. Use the Compete Strategy

17. Use the Compete Strategy
Participant
Important issues when you know you are right
Up against those who take advantage
Mediator
Quick, decisive action is vital
Important issues where unpopular actions must be decided
Issues vital to the organization

18. Use the Compromise Strategy

19. Use the Compromise Strategy
Important issue, but not worth the cost of Competing or Collaborating
When at a true impasse
Temporary settlements
Expedient solutions when under time pressures
Fallback when Collaboration or Completion fails

20. Use the Collaborate Strategy

21. Use the Collaborate Strategy
Find best solution
To find an integrative solution when an issue can’t be compromised
To learn
To merge insights from different perspectives
To gain commitment
To improve relationships

22. Summary