1. Alana Kroeber
Director, Information Services

2. 211ct.org Website Redesign & New Features Projects & Partnerships
Today’s Agenda
2-1-1 Overview
Brief overview of in CT and across the country
211ct.org Website Redesign & New Features
Search engine enhancements and other tools
Projects & Partnerships
An overview of recent projects and partnerships
Questions…
…and answers!

3. What is 2-1-1?
2-1-1 is a free, confidential information and referral service that connects people to essential health and human services 24 hours a day, seven days a week online and over the phone.
There are over 200 independently operated 2-1-1s throughout the US, many operated by United Ways
Accredited by AIRS (Alliance for Information and Referral Systems)
Infoline began in 1976, as a public/private partnership between United Ways and the State of Connecticut
In 1999, Connecticut became the first state to use for statewide assistance
2-1-1 Connecticut will be celebrating in 2016

4. How does 2-1-1 help? Our Expert Contact Specialists
Fielding contacts on the phone and online, contact specialists address immediate needs, and find resources and services that help families and individuals get the help they need to get ahead.
4,000 agencies offering over 40,000 programs and services
400 eLibrary papers
All resources fully updated at least once per year
5 full-time Resource Specialists
Services indexed using standardized taxonomy from AIRS
Our Continuously Updated Database
With Support from United Ways and the State of Connecticut
The State of Connecticut and local United Ways provide tremendous support to through funding and by spreading the word about the services that we offer to everyone 24/7/365

5. How much help does 2-1-1 provide?
In FY2016, handled 323,426 calls from Connecticut residents with 360,817 requests for service.
The website received more than 950,381 visits in FY2016.

6. 211ct.org Website Redesign & New Features Projects & Partnerships
Today’s Agenda
2-1-1 Overview
Brief overview of in CT and across the country
211ct.org Website Redesign & New Features
Search engine enhancements and other tools
Projects & Partnerships
An overview of recent projects and partnerships
Questions…
…and answers!

7. New and Improved Features
Translation – built-in translation functionality with support for more than 30 languages (powered by Google Translate)
Common language search – find what you need without advanced knowledge of our taxonomy
Location-aware – uses location info from your device (if enabled) to target searches locally
Resource Cart – add resources to a cart to create a personalized plan that can be ed or printed
User-friendly search results – filter results, view locations on integrated map, and click to call, visit website, or get directions
Driving, walking and public transit directions available
Send agency details to yourself or others via and SMS
Suggestions of related search terms
Over 400 eLibrary papers integrated into search results
Direct link in each result detail page to report updated information

8. 211ct.org Website Demo

9. 211ct.org Website Redesign & New Features Projects & Partnerships
Today’s Agenda
2-1-1 Overview
Brief overview of in CT and across the country
211ct.org Website Redesign & New Features
Search engine enhancements and other tools
Projects & Partnerships
An overview of recent projects and partnerships
Questions…
…and answers!

10. Projects & Partnerships
Integration of Existing Resource Directories
Examples: Norwalk Resource Directory; REACH Resource Guide
Organizations and coalitions using as their resource database
Customized directories (electronic & hardcopy)
Self-service kiosks
1:1 navigation
211ct.org link in EMR (provider & patient)
On-Site Access and Support
‘Local’ Front Doors to Resources
Get Connected New Haven; Waterbury
Integration of Resources via API
MyPlaceCT

11. 211ct.org Website Redesign & New Features Projects & Partnerships
Today’s Agenda
2-1-1 Overview
Brief overview of in CT and across the country
211ct.org Website Redesign & New Features
Search engine enhancements & other tools
Projects & Partnerships
An overview of recent projects and partnerships
Questions…
…and answers!

12. Questions…and Answers!?

13. Contact Us Alana Kroeber Director United Way of Connecticut
2-1-1 Information Services