2. Stress and the Management of
Module 11
Stress
and
the Management of

3. Learning Objectives
1. Describe the phenomenon of stress and its consequences.
2. Diagnose the sources of work-life stress.
3. Explain the relationship among stress, health, and performance.
4. Appreciate the role you can play in dealing with your own stress.
5. Describe the methods of coping with stress both at the individual and organizational levels.

4. Key Terms and Concepts Alarm stage Burnout
Conservation of resources (COR) theory
Coping
Distress
Eustress
Exhaustion stage
Fight-or flight syndrome
Fitness and wellness programs
General adaptation system (GAS)
Hardiness
Homeostasis
Job stress
Negative affectivity
Perceived control
Resistance stage
Self-esteem
Stress
Stress audit
Stress cycle
Stress management interventions
Sustainable work system
Type A personality
Type B personality

5. Module Outline Premodule Preparation Introduction What Is Stress?
Sources of Stress
Consequences of Stress
Coping with Stress
Summary

6. Premodule Preparation
Activity 11-1: Sources of Stress
Objective:
To stimulate interest in the topic area by eliciting your perceptions of stress so they can be compared with our later presentation.

7. Introduction

8. What Is Stress? The Fight-or-Flight Syndrome
The General Adaptation System
Stress Defined

9. Sources of Stress Critical Life Events and Challenges
Personality Characteristics of the Stress-Strain Relationship
Work-Related Stress
Workplace Stress Audit

10. Sources of Stress
(Continued)

11. Consequences of Stress
Physical Outcomes
Psychological Outcomes–Burnout
Behavioral Outcomes–Performance

12. Coping with Stress

13. Coping with Stress Individual Strategies–Self-Help
(Continued)
Individual Strategies–Self-Help
Managerial Practices and Stress Reduction
Organizational Coping Strategies–Toward a Sustainable Work System

14. Summary ?
Questions