1. BUILDING NETWORKS AND TRUST
SOME TOOLS AND TECHNIQUES

2. TRUST index ( Cope 2003)
Truthful – Do they see you as having integrity
Responsive – Do they see you as willing to share ideas and information
Uniform – Do they see you as consistent in your approach
Safe – Do they think you will protect them, keep confidences
Trained – Do they think you have the technical knowledge and skill

3. Secret Public My Blind Spot Hidden
The Johari Window
I Know
You Don’t Know
You Know
I Don’t Know
Secret
Public
My Blind Spot
Hidden

4. INFORMAL NETWORKS THE COMPANY BEHIND THE CHART
However you structure a company or a team there are always informal networks that exist which can cut through formal reporting procedures.
How do you work with these?

5. Three types of networks exist
Advice network – Shows the prominent players in an organisation on whom others depend to solve problems and provide technical information
Trust network - Tell which employees share delicate political information and back one another in a crisis
Communication network – reveals employees who talk about work related matters on a regular basis

6. How to best use them
Advice networks can uncover source of political conflicts and to achieve strategic objectives
Trust Networks often reveal the cause of non routine problems and should be used when implementing a change
Communication networks can help identify gaps in Information flow, inefficient use of resources

7. Do a Network Survey Who do you talk to every day?
Who do you go to for help or advice at least once per week?
Whom would you recruit to support a proposal of yours that could be unpopular?
Whom would you trust to keep in confidence your concerns about a work related issues?

8. Next steps Cross check results and Analyse data
Choose team carefully e.g. don’t assume specialist advisor makes the best leader
Consider your assumption of trust leader versus that of others
Are your communication channels 1 way or 2 way