1. Taking Charge: Chapter 10
Writing
Section 10.1: Using Written Communication
For Personal Purposes
© 2012 IDEAS Center - Publications

2. Written Communication
We use written communication every day
Thank you notes
Personal business letters
© 2012 IDEAS Center - Publications

3. Casual
Don’t use all caps or excessive exclamation points Don’t believe everything people forward to you Practice the 24-hour rule when you’re upset
© 2012 IDEAS Center - Publications

4. Business Letters
At times you will need to send formally written business letters The appropriate format will show you are serious
© 2012 IDEAS Center - Publications

5. Letter Format
Date Sender’s address Inside address Salutation Body Closing salutation
© 2012 IDEAS Center - Publications

6. Certified Mail When you need proof you sent a certain letter
Financial matters
To settle a dispute
You can track the progress of the letter over the Internet
© 2012 IDEAS Center - Publications

7. Certified Mail (cont.) For example:
If you need to settle a financial dispute within a certain time period, certified mail is proof of when the letter was sent and that it was actually sent
© 2012 IDEAS Center - Publications

8. Further Reflection
When is written communication more important than verbal communication? What did you learn from this chapter that you think will help with your written communication?
© 2012 IDEAS Center - Publications

9. Additional Resources Writing Email
Proofreading & Editing
© 2012 IDEAS Center - Publications