1. Motivation & Recognition October, 25, 2016 | Giang Tran
Member Retention:
The key to a successful organization is the members that make up the organization. Whether the organization is big or small, it is important to understand that members are the foundation for the group. Member motivation will in turn effect member retention. Motivation is the trigger that ignites membership.
Motivation & Recognition
October, 25, 2016 | Giang Tran

2. Introductions Name What are you involved in?
What issues does your organization face when it comes to motivation and recognition?
Whatever the reason, it is vital that we take advantage of the member’s motivation and reason for joining right from the start and reinforce their own motivation along the way.

3. Purpose
Does your organization have an up to date mission? Goals? Or shared values?
What is the member’s role in helping to create the organization goals and values?
How are these shared with new members?
Can a new group of members make the organization their own?

4. Member Expectations & “Fit”
Can members get a taste and feel of the organization before actually joining?
Is it clear how to be a successful and involved member?
Are current organizational leaders modeling these expectations?

5. Define Your Members Get to know your new members
Find out what motivated them to join your organization
Take time to get to know your new members.
Find out what motivated them to join your club.
Understanding the motivation that inspires a person to join a club is an expectation that your club will sustain and support that motivation. And you can’t meet that expectation unless you know what it is.

6. Orient Your Members
Make sure each member feels comfortable with every aspect of the organization.
Provide every new member with a personalized introduction to your organization.
The process by which a new member is oriented into the life of your club is a key factor in membership retention.

7. Communicate To Your Members
Communication that supports your members’ motivation supports member retention.
It is recommended to periodically remind your members of their purpose.
One easy way of communicating with your members outside of in person meetings is through .
Make sure every member feels like they are aware of what is happening within the organization.
The main reason students join an organization is because they know someone else in that organization.
An important element of retention that is often lacking is communication.
The importance of on-going communication cannot be stressed enough.

8. Recognize Your Members
Recognition & Reward Programs
Celebrate Accomplishments & Birthdays
Recognition and reward programs are a crucial part of successful retention strategies. Take advantage of every possible opportunity to recognize and reward our members.

9. Questions to Ask Do you see the signs of satisfaction?
What do your members respond well to?
When do members seem energized and engaged?

10. Risk Management What is risk management?
Risk management is the process for identifying, assessing, and prioritizing risk within an organization, business, or team. These strategies allow leaders to develop action plans that mitigate risk, therefore, improving the overall quality of their program.

11. Risk Management Identify risky behavior and activities
Assess the probability of adverse outcomes of “What if” scenarios
Implement controls to eliminate or reduce the risk
Reassess the activity after the risk have been managed
Key Concepts

12. Risk Levels
Low-Risk – There is no action required except to monitor the planning and event to make sure the level stays low.
Example – Handing out information at Dede Plaza
Moderate Risk – The event can progress as long as the appropriate risk management policies are taking place and the event is monitored.
Example – Having a dance in the Student Union.
High-Risk – Consult the Office of Campus Life if it is considered high-risk. The activity might be canceled depending on the situation. Enforce risk management practices.
Example – A student organization wants to go skydiving.
It is important to determine the risk levels of events

13. Questions?