1. Shadi Saadeh Enhancing Customer Experience General Manager
ESKADENIA Software UAE
@ESKADENIANews
ESKADENIA Software

2. History (Insurance Day 2006)
Please allow me to talk a little bit about history our own experience. ESKADENIA was established in it took us 2 years to develop our first version of insurance on Oracle Forms. In 2005 new programming languages were introduced offer a leap in technology and we decided to adopt .NET to be fully web-based. Since we were to re develop our products from scratch, we decided to propose our ideas to the insurance society in Jordan

3. Our Proposition in 2006 Web-based systems accessible from anywhere
Automate the Core with a fully integrated suite
Know your customers (CRM)
Automate & streamline processes with the Workflow & DMS
Use various connectivity channels to empower distribution
Faster and automated claims handling online
Intelligent claims audit and checks

4. Cont. Audience Reaction

5. Customer Experience (CX)

6. Let’s Talk About Expectations
People now read digital, research digital, watch digital, listen digital, shop digital, communicate digital, carry digital in their pockets, and expect you to be with them
Digital

7. Connectivity

8. UAE Digital Overview
The UAE total population has reached 9,423,023 as of 2017 *
91% of the population owns a smart phone **
89% access the internet on daily basis **
Source:
* Worldometer
** Gulf News article: Mobile and Digital Media use expected to grow in the UAE, 22 Feb 2017

9. Changing Consumer Trends

10. Changing Consumer Trends

11. Changing Consumer Trends
How close are we to the international trends?!

12. Why?
A quick research on the online Motor policy issuance at insurance companies
60 insurance companies out of which only 7 offers online payment for motor insurance and the policy to be sent by in 24 hours. Is this automation?
Only 1 insurance company has the complete process automated and integrated to the level the policy is issued on the spot

13. Why?

14. To Enhance CX Financial HR & Payroll CRM Workflow & DMS MIS
M APP
B2B
B2C
Financial
HR & Payroll
CRM
Workflow & DMS
MIS
Audit Trail & Logging
Medical
Gov.
General
Life
Takaful
Travel
ESKA®
Insures
Medical
Gov.
General
Life
Takaful
Travel
ESKA®
Insures *

15. How? www.eskadenia.com Customer Receive an Email Public User
Finalized Policy
Payment
Approved
Quotation
Internet
Get Quote
Motor
Medical
Home
ESKA® Notification
ESKA® Finance
ESKA® CRM
ESKA® CMS
ESKA® Insures
ESKA® Insures

16. The RAK Way
Insurance Portal

17. The RAK Way
Insurance Portal

18. Think Forward

19. Spread to Social Media
For those who made it online, please spread the word with proper marketing especially Social Media
Social media is powerful with all the tools now provided for businesses
Insurance Portal

20. Shadi Saadeh MBA Thank You General Manager ESKADENIA Software UAE
@ESKADENIANews
ESKADENIA Software