1. Emergency Department Consulting

2. Inspiration to Create EmEx
The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care.

3. Business Excellence Commitment to performance improvement
Key areas of focus
Empower staff
Improve processes
Incorporate best practices
Exceed expectations for patients and internal customers

4. The Seven Pillars of Emergency Care “Balanced Scorecard”
Safety … quality, outcomes, commitment
Satisfaction … reputation for excellence
Solvency … lean processes, coding, UM
Space … facility/equipment function
Staff … staffing, credentials, retention
Support … administration/medical staff
Systems … processes, care paths, technology

5. EmEx’s Universal ROI Improved Patient Care and Safety
Maximize care quality
Decrease malpractice claims
Increased Efficiency
Maximize revenue
Minimize turnaround times
Decrease costs
Enhanced Reputation and Goodwill
patients more satisfied
staff more professionally satisfied
medical staff more likely to refer cases

6. Differences from Other Consultants
EmEx-Compare, our benchmarking/survey service, is used to obtain a 360-degree pre-engagement review
Our consultants are practicing emergency physicians and nurses with ED operations experience
We are independently owned (other consultants may have recommendation biases related to their parent company)

7. Benefits Improve ED performance Optimize ED throughput
Minimize LWBS rates
Implement best practices
Maximize staff satisfaction
Improve patient satisfaction
Enhance relationships between ED stakeholders

8. Consulting Options 1. EmEx-Consult 2. EmEx-Transform 3. EmEx-Optimize
Rapid Improvement Plan
2. EmEx-Transform
Emergency Department Transformation
3. EmEx-Optimize
Performance Monitoring and Improvement

9. 1. EmEx-Consult - Rapid Improvement Plan
EmEx-Consult provides a comprehensive on-site analysis to assess your ED and create a personalized rapid improvement plan.

10. 1. EmEx-Consult - Rapid Improvement Plan
Philosophy
Identify high-value ED improvement opportunities
Relay solutions that satisfy key stakeholders
(nurses, physicians, administrators, medical staff)
Improve efficiency and reduce waste, especially regarding ED throughput
Identify best practices for implementation

11. 1. EmEx-Consult - Rapid Improvement Plan
Consulting Team
Emergency physician with ED operations expertise
Emergency nurse or second emergency physician
30 total on-site hours over 2 days

12. 1. EmEx-Consult - Rapid Improvement Plan
EXAMPLE REPORT

13. 1. EmEx-Consult - Rapid Improvement Plan
EXAMPLE REPORT

14. 2. EmEx-Transform – ED Transformation
Methodology
Hands-on, 6 month consulting engagement
Collaborative approach
Involve staff from all involved departments
Flatten decision making processes
Improve efficiency (particularly ED throughput)
Reduce waste
Implement best practices
Transform your ED into a top performer

15. 2. EmEx-Transform – ED Transformation
Consulting Team
Emergency physicians and emergency nurse practitioners with ED operations expertise
2 or more consultants travel to your hospital at least twice a month during the 6 month engagement
On-site team is fully engaged in all aspects of the performance improvement process

16. 3. EmEx-Optimize - Performance Monitoring and Improvement
EmEx-Optimize provides long-term performance monitoring and improvement for a 1, 2, or 3 year period after completion of EmEx-Transform

17. 3. EmEx-Optimize - Performance Monitoring and Improvement
Consulting Team
Emergency physicians and emergency nurse practitioners with ED operations expertise
2 or more consultants travel to your hospital at least twice a month during the 6 month engagement
On-site team is fully engaged in all aspects of the performance improvement process

18. Other Emergency Excellence Services
EmEx-Contact
Patient Callback and Patient Satisfaction Solution
EmEx-Compare
ED Benchmarking
EmEx-Award
Emergency Center of Excellence designation

19. Thank You! For more information, please contact:
EMEX