1. Key Trends in Insurance Technologies
Processing Speed and Capacity
The ability to process large amounts of structured/unstructured information in real-time
“Smart” insurance policies that can cater to the needs of any of your customers, at any time, from whichever device they prefer.
Customer Profiling and Segmentation
Quickly understanding customer attributes and bucketing people into highly customizable cohorts to meet their fast-changing needs
Risk Analytics
Sophisticated technological platforms that can take risk management to the next level by utilizing a wide variety of data sources

2. Evolving Corporate Approaches
Immediate Goals
Long-Term Vision
At the best-performing companies, technology will eventually propel all external and internal processes/transactions so insurance customers receive the best possible user experience:
Now
Mobile-focused
Top-of-class infrastructure (security, speed, risk management/compliance, etc.)
Innovative products
Real-time recommendations
Comprehensive analytics
*2016 A.T. Kearney financial services CTO survey on digital financial services approaches

3. Distribution Channels
Digital Strategy Success Factors
Data-driven product development
Deep understanding of consumer behavior
Offline  Online transition
Customer education/literacy
Emphasis on user experience (especially first-time users)
Innovative and forward-thinking human capital investing
Key areas:
Engineering/Technology
Product Management
Marketing
Fintech and regulatory knowledge highly valuable
Product Mix
People
B2B relationships
Innovative direct-to-consumer routes (Kudo/Ruma.co.id)
Effective marketing spend (offline and online)
Strategic partnerships
Close-knit government relationships
Stable core technology platform (99%+ SLA’s for internal and external processes)
Data collection/management
Robust CRM functionality and management
Mobile development and support crucial (including SMS-based development)
Time-to-market and iteration speed vastly important
Distribution Channels
Technology