1. Interviewing & Conscious Communication
Chapter 6
Interviewing &
Conscious Communication

2. Interview Types Interrogation Persuasive or sales Performance review
Information or focus group
Employment

3. Interrogation Most mindless form of interviewing One-sided interview
Usually concentrates on negative
Do not use if you want to:
Build rapport
Gain information
Develop consensus

4. Persuasive or Sales Typically a ‘sales call’ Usually one-sided
Can be manipulative

5. Performance Review
Review or appraisal of employee’s work and job performance
Manager imparts most of the information
Designed to:
Give feedback on performance
Reward good performance
Set expectations for improvement
Solve any problems that exist

6. Information or Focus Group
Used to:
Gather specific information
Further understanding
Test a concept or idea
Focus Groups:
A group assembled to help explore an idea or to test a product

7. Employment Most common form of interview
Purpose is to create a match between employee and employer
Participants should
Define goals and expectations prior to interview
Be honest to ensure a good fit
Allow information to flow back and forth
Make informed choice based on available information

8. Step 1: Choose Set the goals for the interview
Develop a job description
First impression potential employees have
Includes job details, required experience and education, and often a salary range
Post the job ad

9. Step 2: Create Interview script
A plan of questions used for the interview
Need to ask only ethical questions
Contains questions that:
Establish rapport
Define the interviewee’s experience
Clarify the requirements for the position
Present the organization
Provide closure

10. Step 3: Coordinate
Involve all necessary to ensure a good fit with the organization
Coordinate with:
Those who interact with the position
Managers from other departments
Human resources area

11. Step 4: Deliver Have all necessary materials ready
Use a file for each candidate
For video or phone interviews:
Reserve a conference room
Call the interviewee at home, rather than work Speak clearly and loudly
Wait until each speaker finishes before speaking
Clarify any answers you don't understand
“Smile”