1. Upgrading Cable TV to a Contemporary Service
Mike Williams,
UITS Data Center and Physical Infrastructure Manager
11/02/2016

2. Cable TV as a Service Uniform Campus Experience
Eliminate Activation Activities
Eliminate Cable Box Management
Leverage Fiber Optic Infrastructure

3. Contemporary Cable Service
Analog to Digital
Standard definition to high-definition (HD) programming
Improved picture and sound quality
Music Channels
UCONN OPTS IN TO UPGRADE SERVICE

4. Project Requirements Live Cutover Segment and Sequence Communications
Minimize Disruption
Advanced Communication
Segment and Sequence
Follow Fiber Transmitter Feeds
Response Window
Communications
Targeted
Timely
Action Required

6. Project Requirements Live Cutover Segment and Sequence Communications
Minimize Disruption
Advanced Communication
Segment and Sequence
Follow Fiber Transmitter Feeds
Response Window
Communications
Targeted
Timely
Action Required

7. Technology Challenges
Analog to Digital
Digital-Ready Televisions (QAM tuner)
Converter Boxes
Scan after Upgrade
Compatibility
Web Search for Model of TV
Response Team
How Many Requests for Assistance

8. Communication Plan Stakeholders Activities
Department of Residential Life
University Communications
UITS Help Center
Kickoff:
Weekly Meetings
Target Audience
IT Community
Students
Logo Makeover

9. Media Resources Huskyvision.uconn.edu IT Contacts Daily Campus
UConn Today
Daily Digest
DRL s to Students
Social Media

10. Timeline: Dec 2015 to April 2016

11. Interesting Facts 6,805 Residential Units 364 Administrative Units
229 Buildings
45 Music Channels
14 Days
From 9 to 92 HD Channels

12. Thank You University Communications Stephanie Reitz
UITS Business Office
Denise Irmscher
UITS Cable TV Technician
Mike Gibson
UITS CIO Office
Erica Bufkins, Student Staff
Tyler Engels, Student Staff
Ashley Mattingly
Suzanne Pare
UITS Enterprise Admin Systems
Christopher Cerrigione
UITS Help Center
Andre Archambeault
Pat Meinweiser
Lisa Orcutt
Department of Residential Life
Kim Beardsley
Pam Schipani

13. Questions?