1. September 19, 2017 Hub ballroom
Student Experience Redesign (SER)
Advisory Board Meeting
Team Members
Working Group: First-Year Student Care Network
Kaitlin Cicchetti
Tera Monroe
Brian Gillette
Nance Lucas
Aniqa Rashid
Nick Fisch
Terri Bevilacqua
Vanessa DeShane
Raechel Timbers
Tahisha Mayfield
Emilie Dubert
September 19, 2017
Hub ballroom

2. First-Year Success Coach Residential College Model
Our Big Idea
First-Year Student
Care Network
Value our solution will provide:
Increased sense of belonging and student identity for every first year student (freshman and transfer)
Coordinated and cohesive transition experience throughout first year
Coordinated distinct and clear pathways to connect students with personalized campus partners
Consistent advising/mentoring/coaching practices
Time to degree completion will be reduced
Retention and well-being of first-year students will be increased
First-Year Success Coach
Provide 1:1 holistic advising to a caseload of 250 first-year students (freshman and transfer)
Provide ongoing mentoring and coaching for students as they work to successfully achieve their academic and career goals
Maintain regular communication virtually with first-year students, particularly during key timeframes within the first-year
Residential College Model
Small, cross-sectional societies of on and off-campus students and faculty within a larger university community
Centered around a student’s college (ex. CHSS, CHHS, COS, etc.)
On-campus students choose an interest theme for their floor community
Off-campus students will be encouraged to participate in programs and utilize resources based on their college affiliation and their interests
Peer institutions: Univ. of Utah, Florida State Univ.
Peer institutions: Univ. of Virginia, Virginia Tech, Univ. of Maryland

3. CRM Implications CRM Applications
Problem Statement: restate challenge Value: restate Evidence from previous chart (1-2 qualitative/quantitative points)
CRM Implications
CRM Applications
Increases ability to share information about first-year students which allows staff to better support students
Streamlines university-wide communication with first-year students
Increases ability to track student progress and trends throughout first year
Decreases ”Mason shuffle” due to ability to connect with other staff members in support of first-year students
Allows for a more seamless referral process, feedback loop and closure
Existing Mason Shuffle and lack of consistent/coordinated information
Mason First-Year Success Coach
There is some overlap with what other groups are proposing and we should be ready to discuss how they overlap

4. FALL 2018 - IMPLEMENT PILOT & ASSESS
Quick Win: Roadmap to Implementation
SPRING 2018
SUMMER 2018
FALL 2017
Complete communication timeline
Finalize network process and workflow
Conduct research on program needs
Present solutions to campus stakeholders
Finalize FYSC role, reporting structure and expectations
Identify RCM themes, programming and alternatives
Develop the training curriculum, materials and timing for the FYSC and other staff
Identify existing campus staff to pilot FYSC role & LLC to pilot the RCM
Develop marketing materials
Create FYCN website & Blackboard organization
Secure physical locations for the FYSC and RCM
Finalize budget considerations
Establish assessment metrics, tools, and timelines
Finalize Blackboard organization
Implement early stages of FYSC, i.e.: communication with first-year students, incorporation into orientation, etc…
Prepare to test/administer assessment platform and metrics
Conduct inclusive summer training for all staff of the FYSCN
FALL IMPLEMENT PILOT & ASSESS