1. INTERPERSONAL COMMUNICATION
San Diego NITM 2015
8:45-10:15

3. Why Interpersonal Communication?
“Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand.” — General Colin Powell “The single biggest problem in communication is the illusion that it has taken place.” — George Bernard Shaw

4. At your table, think about:
What do I want to get out of this session?
Write down your answers.

5. Agenda Style (for you and others) Perspective (thoughtful analysis)
Context and adaptability (what works when)
Channels (what forms it takes)

6. Style Many ways to think about it Identify your style
Start to apply new knowledge

7. Communicating Styles Survey
Dr. Paul Mok, founder of CST and TAP
Patented tool based on Carl Jung’s work
Administered to 5+ million people in 5,000+ organizations
Used for training, development, conflict management, & team-building

8. Survey instructions Take and score your survey
Don’t agonize; go with your gut feeling
Rank: 6, 4, 3, 1
Score when you’re through
Raise your hand for help

9. Survey says… It’s time to interpret your scores… but first:
Everyone has all 4 styles
No one style is better than another
Self-assessment is subject to bias
Can change depending on your conditions

10. Record your scores Your style under favorable (normal) conditions
Dominant
Secondary
Your style under stressful conditions

11. Do you see yourself?

12. Group exercise Leave things at your table
Get with others who share your type under stress

13. Group exercise
Develop your “Top 5 Tips for Communicating with a _____”
Please think quietly for a few minutes, then share with your group
Record to flip charts
Be ready to share your tips, on a flip chart, with full group

14. Time for a Break…

16. “Top 5 Tips” for each style
Report out
Listen to each perspective
Additions?
Questions and discussion with full group

17. Observe Categorize Connect Perspective
The real payoff is in what you do with this information. Apply this to:
Observe
Categorize
Connect

18. Do you see others?

19. Context and adaptability
The goal is to connect
Connect by style-flexing
Style-flex to be in-sync; not to manipulate
Be conscious of strengthening a style

20. Communication style plan
Goal: Reflect and apply
Consider 2-3 people you work with regularly
Guess each person’s primary and backup styles
How will you communicate with them differently?

21. Exercise: Think, Pair, Share
Think - Pair - Share around your communication style plan
Provide feedback and switch
Apply the perspective of others to your interactions with your colleagues

22. Where are we now? Style is pervasive…
Understand your strengths and blind spots
Develop skill so you can stretch to meet others

23. YOUR ROLES MAY INCLUDE:
Manager
Technical lead
Cross-functional team leader
Peer coach
What else?

24. Your channels may include:
One-on-one conversations
Team meetings
Large group presentations to your division
message to campus
What else?

25. Apply styles to your communication channels
Message. What are my messages?
Which one is the most important?
Audience. To whom am I talking?
What keeps them up at night?
Why do they care about my message? “WIIFM?”
Story.
What will reach them--and bring them to my message?

26. Reflect Within 2 weeks… How will I begin? Who will I ask for support?
The first thing I will do is:
On what date will I review this?

27. Next step: A gentle nudge
3x5 card
Be specific
Self-address an envelope
Hand it in

28. Questions?