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Library Survey at University of Liverpool 2003 and 2004

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1 Library Survey at University of Liverpool 2003 and 2004
LibQUAL+tm Library Survey at University of Liverpool 2003 and 2004

2 Survey Preparation Decided on incentive- Amazon vouchers
CSD contacted for address list Registered with CSD for LibQUAL+tm address to send and receive messages about survey File received – invitation message sent 26th February 129 bounced s, replaced with new addresses

3 Survey Preparation Library sites specified
Liaison with Faculty Librarians/Systems staff to map LibQUAL+tm disciplines to our departments List posted on the LibQUAL+tm Liverpool web page

4 Opening the Survey Survey open 7th March – 25th March 2003
Real time access to free text comments and running total of completed surveys Dealt with queries on daily basis Sent out 3 paper surveys on request, 2 returned 387 responses received 1 negative comment/complaint

5 Statistical Information Required
Obtained from Academic Secretary’s Dept Male/Female breakdown Number of taught/research post grad students Number of undergraduate students in each year Number of students/staff in each department Total number of staff in each category

6 The Results Areas of concern at Liverpool: Where we did well
Access to books/journals Access to e-journals Library buildings Where we did well Helpfulness of staff Library website

7 What Happened Next? Senior Management Team given paper copies of results Results mailed to Faculty Librarians Results posted on survey web page Short report written for Information Services Committee, posted on new LibQUAL+tm web page, displayed in the Library and published in ‘Issues’ Library Newsletter

8 Survey 2004 What we did differently
Increased the number of s sent 2,000 to undergrads/taught p/grads 600 to academic staff, 600 to post grads 552 responses (17.3%) 308 from undergrads % of total received and 15.4% of undergrads surveyed (up from26.4% and 11.3% in 2003) Decided in future to run survey every other year

9 Carol Kay, February 2006 Email: c.kay@liverpool.ac.uk
Website:


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