1. People skills Should Business English training provide a platform for professional development?
John Allison

2. People skills
What
Why
How
Samples
Questions

3. Video
WHAT
Which skills (or lack of skills) are
illustrated here?

4. Survey discussed / illustrated / recently? WHAT
Which people skills have you taught /
discussed / illustrated / recently?

5. The Business 2.0 videos WHAT Upper intermediate 1 interviewing
2 interpersonal skills
3 presentation skills
4 coaching
5 persuading/selling
6 handling questions
7 meetings
8 negotiating
Advanced
1 counselling
2 management
3 managing change
4 assertiveness
5 active listening
6 communicating in a crisis
7 decision-making
8 leadership

6. Pareto's “vital few” WHY The “Trivial Many” 80% of results 20% of time

7. BE “Vital Few” Confidence Communication Topics Skills WHY
Personal Development, Service, Supply chain,
Management, Marketing and Sales,
Enterprise, Finance, International Business
Skills
Listening, Speaking, Reading, Writing

8. BE “Vital Few” Communication Skills WHY
Telephoning, Meetings, Presentations,
Influencing/Negotiating
People Skills
Cross-cultural awareness, Interviewing,
Motivating, Coaching, Counselling,
Managing conflict, Delegating, Assertiveness,
Managing Change, Active Listening,
Communicating in a crisis, Decision-making,
Leadership…

9. Need and opportunity Need WHY
International work groups or project teams
Opportunity
Natural, universal and intrinsically fascinating
topic
Genuine added value

10. Video
HOW

11. Video Prediction Silent viewing Jigsaw viewing Elicit analysis
HOW
Prediction
Silent viewing
Jigsaw viewing
Elicit analysis
Compare with expert view
Prosecution and defence
Roleplay same or similar
Video recording

12. SAMPLES

13. SAMPLES
eWorkbook
Teacher's Resource Disc

14. Business Fundamentals
SAMPLES
Business Fundamentals

15. eWorkbook & Teacher’s Resource Disc
SAMPLES
eWorkbook & Teacher’s Resource Disc

16. People skills
QUESTIONS
Should Business English training provide a platform for professional development?
How well-equipped are teachers (pre-service and in-service) to develop people skills?
Should corporate clients pay more for the added value they receive?

17. johnandrewallison@hotmail.com www.macmillanenglish.com/TheBusiness2.0
Thank you!