1. InterAgency Working Working Together for Success
Siobhán Lawlor
Department of Social Protection
Divisional Manager, Dublin North
Creating an Inclusive Labour Market 2016
DCU, 9th November 2016

2. Dublin North Division Meeting Clients’ Needs
22,000 on the LR
35,000 total claimload
6 offices
28,500 pm Footfall
13,000 pm Phone calls
3 LES
6 Jobs Clubs
3 SICAP PI
6,310 FET referrals
2,896 Jobpath referrals
62 CE schemes: 1,953 participants approved
staff (WTE)
(2016 to date)

3. Education &Training Services Local Support Services
What it should be like….
Client
Intreo/
DSP
Employers
Education &Training Services
Local Support Services

4. ….but maybe this is what it feels like for our clients…

5. …some of the Interagency working in Dublin North

6. ……some of the Interagency working in Dublin North
ETBs Training Centres & Colleges
Education &Training
Momentum, Tús, Gateway
Community Employment Schemes
Employers
Jobs Bridge, JobsPlus,
Employer Engagement Team
Local Development Co.s, Leader
Local
Contracted Companies – LES, JobPath, Jobs Clubs,
If this looks busy it’s because it is busy!

7. …so what’s the win… Client
Better support, More integrated streamlined services, Informed advice, multiple access points
Corporate
Scale of coverage, more chance of achieving goals, better fit of services for clients and understanding of client needs, potentially more responsive & agile
Staff
Broader focus to work practice, building competence and understanding, greater expectations, potential to build enthusiasm and engagement
…..and improved Value for Money for Taxpayers

8. Barriers to InterAgency Collaboration
What are the Challenges?
Not familiar with each other's work, statutes, work cultures, or approaches to customer service, even though they serve common customer groups
Systems barriers/IT connectivity
Time/competing priorities
Data sharing

9. ….maybe behaviour is also part of the challenge….

10. Examples of Success Dublin North
ETB/DSP protocol Defence Forces ESS programme Collaboration with SICAP Programme Implementers Recruitment of Catering Assistants Ballymun Youth Guarantee Pilot

11. Recipe for What Works… Shared Agenda – know your terms
of engagement
All key players at the table
Focusing on Client Outcomes
Stay Positive and Engaged
Identify Opportunities, Recognize & Address Challenges
Adapt and Evolve - be prepared to try it out!
Measure and Learn from what Works
Personal Relationships matter….Meet Regularly

12. Coming together is a beginning; keeping together is progress; working together is success. Henry Ford
Intreo/
DSP
Employer
Education & Training Services
Local Support Services
We all help to keep the ball rolling in the right direction
Thank you!