1. DISASTER PREPAREDNESS After a Crisis of Any Size
IN 3 EASY STEPS
Fast and Easy Ways to Resume WIC Services
After a Crisis of Any Size
Peg Jackson, DPA, CPCU
NWA Leadership Academy

2. Learning Agenda Business Continuity Planning
The value proposition of Business Continuity Planning
Systems that must be in place BEFORE ANYTHING HAPPENS!
How to prepare a fast and easy Business Continuity plan

3. What is Business Continuity Planning?
Business Continuity Planning is the means by which your WIC office can develop a plan to resume essential operations immediately following a business interruption.

4. It isn’t just for catastrophes!
Most business interruptions are localized –limited to the office or the surrounding building(s) – not the community at large.
Dealing with a business interruption requires the WIC office to be prepared and have a plan in place.

5. Benefits of Having A Business Continuity Plan
Resume operations as quickly as possible
Serve clients
Keep valued employees
Maintain the WIC Office’s excellent reputation

6. Sources of Business Interruptions
Cyber
Structures
Fire
Architectural/ HVAC malfunction
data breaches
hacking
malware
computer viruses
intentional manipulation of data by an employee

7. More Sources of Business Interruptions
Person-made
Weather
Spread of a communicable disease such as the flu
Workplace violence
Mishandling of a client case or mistreatment of a client
Employee dishonesty
Discrimination or harassment
Civil disorder
Weather
Severe storms
Hurricanes & tornados

8. will be remembered long after the event has passed.
How your WIC office responds to a crisis
will be remembered long after the event has passed.

9. What must be in place PRIOR TO a business interruption?
Back-up of electronic files
Systems to restart the IT system

10. What must be in place PRIOR TO a business interruption?
System to contact staff, clients and vendors
Crisis communication system.

11. Timeline of Disaster & Emergency Preparedness and Response
Develop
Business Continuity
Plan
Timeline of Disaster & Emergency Preparedness and Response
Ongoing
Training
Crisis Mgt
Business
Recovery
Total
Restoration
Emergency Response
INCIDENT!!
Continuity Plan Implementation
(0-1 hour) (1 Hr- 3 days) (2 days-months)

12. Hit the Reset Button!

13. Dealing with an Emergency or Crisis
Respond to the immediate emergency.
Regroup Move out of the crisis/emergency toward resumption of normal operations.
Resume normal operations

14. Structure of the Plan Respond to the Crisis
Emergency Scenarios and Response Protocols
Floor Plans, Evacuation Procedures and Emergency Phone Numbers for Building Management.
Media Contacts

15. Re-group Moving Beyond the Crisis Contacting your staff and clients
Finding an alternative location if needed
What supplies/equipment do you need?
Staff Availability Worksheet
Square footage of satellite facilities including retail and food/beverage
Alternate Office Space Requirements
Essential Supplies and Equipment
Outsourced Functions and Vendor List
Telecommunications and Internet-related information
Finance

16. Resume What must be accomplished in the first 72 hours?
When will your clients receive service again??
Critical Functions – Executive Office
Staffing and depth of staffing
Location of Records
Finance

17. Typical Plan Protocols
Communication with clients and staff
Services! Possibly at an alternative site.
Public relations and media contact
Protection of sensitive documents and/or digital records
Financial
Funds
Insurance coverage, claims procedures, loss documentation
Use of credit

18. IT Protocols
The sooner your organization can access its electronic files and databases,
the sooner it can
resume operations.
Back-up of current databases
Back-up hard drives
Remote access
Emergency information to be posted on websites

19. Things to Consider Remote access to data files
Alternative location for serving clients?
Do the clients know how to reach the WIC Office?
What do you need to have in place to start serving clients again?
Alternative vendors for essential supplies?
Development of.
Identification of resource needs for resuming operations and where they can be obtained quickly. List of alternate vendors to supply these resources.
Have staff and managers developed a personal/home plan?
Creation of contingency plans for supplies, inventory or other essentials.

20. A Final Note Practice, practice, practice
Establish back-up systems for and your WIC office website.
Have you tested out your back-up systems?
Your back-up systems offer no value if you have never tried them out to see if they work! This testing needs to take place at least twice a year

21. Your Clients are Depending on You!

22. Sign up now and receive a discount!
Stay Tuned!
Leadership Academy is offering online workshops and individualized assistance to prepare your WIC Office’s Business Continuity Plan.
Sign up now and receive a discount!