1. MLP | JCSEM Legal Clinic
MLP | Boston Legal Triage Flowchart
Healthcare staff meets with patient-family treated at the hospital/ health center
*Healthcare staff identifies advocacy need and verifies that family has authorized contact by MLP | Boston, if appropriate
MLP | Boston contacts healthcare staff to confirm intake was completed
Healthcare staff contacts MLP | Boston: By , (MLP advocates screen twice a day)
By voice mail, messages only – leave message with essential information below (voice mail is checked daily)
Essential Information Needed: MRN of patient, brief summary of legal need, healthcare staff preferred mode of communication ( , phone, or pager)
Patient’s name is not needed at this stage
MLP | JCSEM Legal Clinic
MLP | Boston follows up with healthcare staff as necessary; there may be some back-and-forth!!! M-F, 9 am- 5 pm
MLP resolves legal question through or phone call with healthcare staff
MLP | Boston staff advises provider that legal issue is outside the scope of MLP and refers to SCCLS
MLP | Boston schedules patient-family for legal clinic intake at the hospital
MLP | Boston advises health care staff that issue is non-legal; healthcare staff refers to social worker/case manager
*JCSEM trains health care staff on advocacy needs