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Topic Selling Process and Selling Skills
Dr. Prasad Begde
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Selling process Pre sale preparation prospecting
Pre approach before the interview Approach to the customer Follow up the action Closing the sale Handling customer objections Sale presentation
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Selling Skills Communication skills Listening skills
Negotiation and conflict resolution skills Listening skills Problem solving skills
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Selling functions Order takers Order creators Order getters
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Emerging trends in sales management
Technology New selling methods Global and ethical issues Diversity Relationship selling and customer orientation
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