1. Web-based MAP Help-Desk Training From the Technical Consulting Group
BE SURE TO CLOSE ALL NON-ESSENTIALS APPS.
Outlook
Chat

2. User Roles & Privileges

3. Web-based MAP User Roles

4. Roles & Responsibilities
MAP® Roles
Roles and Responsibilities
System Administrator
Verify versions of standard browsers and configure them for MAP Testing
Copy Lockdown Browser to testing computers
Create user profiles
Configure the MAP system with district-specific information
Plan and monitor network bandwidth usage
Assessment Coordinator
Plan test season and oversee MAP testing
Assign roles and communicate with team members
Determine user permissions and create user profiles
Determine district-specific settings and configure the MAP system
View all reports
Data Administrator
Import student, instructor, and program information from the student information system into the MAP system
Modify incorrect student and instructor information and add missing information
Create or import user profiles
Modify incorrect test event data
MAP® Roles
Roles and Responsibilities
Proctor
Create testing sessions in advance
Prepare computers before testing sessions
Prepare students for tests
Start and supervise tests
Resolve technical difficulties during tests
Administrator
View MAP reports at school, class, and student levels
Guide staff in using data effectively
Evaluate effectiveness and make adjustments based on test results
Instructor
View MAP reports at class and student levels
Adjust instruction based on test results
Use instructional resources to tailor instruction for individual students
Roles & Responsibilities

5. Troubleshooting

6. Unable to see Manage Test Sessions
Means Proctor rights have not been assigned
Contact your MAP Coordinator or Administrator right away
Calling NWEA Technical Support will not help
Only your MAP Administrator will be able to assign you Proctor rights
Unable to see Manage Test Sessions

7. Locating students with suspended tests
Menu: Manage Test Sessions
Button: “Find Students to Test”
Tab: Test History Search
Select desired filter values
Select the test
Check “Suspended Test”
Click “Search” button
Select the Suspended students you want to test
TIP:
Don’t forget to assign the test to the students you selected
Locating students with suspended tests

8. Selecting the appropriate test
Button: Assign Test(s)
Important to know which test to assign
Examples:
- Reading Primary Grades Common Core 2010
- Reading 2 – 5 Common Core 2010
Which one to assign to a 2nd Grade class?
Contact your MAP Coordinator prior to testing your students
Selecting the appropriate test

9. Staggering students’ tests
Why stagger “Start Tests”?
If bandwidth in the lab is of concern, it is good practice to have students to start in small batches.
Best practice for MAP for Primary Grades Test: Confirm and initiate Start Test in batches.
This may minimize bandwidth needs
Staggering students’ tests

10. Number of students in a session
Limit number of students in test session to ones currently testing
The “Choose Your Name” field on the student Sign In screen pulls all names within a test session
The larger the session size, the longer it will take to display names on the student screen
Number of students in a session

11. Assigning another test within the same session
Select student who has Completed a test
Action: Select “Test Again”
Click “Go” button
Student status will change from “Completed” to “Awaiting Student”
Select student again and click “Assign Test(s)” button
Assign new test
Student will have to log in again with same session name and password
Assigning another test within the same session

12. Naming a session – does it impact reports?
Can rename or delete an existing test session by opening and ending test session
Best practice: Keep names simple as students will need to type this exact name for Test Session Name
Test Session Names have no impact on reporting
Naming a session – does it impact reports?

13. Note: Only the MAP test is supported currently - MAP for Primary Grades is not currently supported
For details on how to setup iPads for MAP testing, refer to QRM2_Proctor_Tips_and_Troubleshooting_QuickRef.PDF found on the MAP Administration and Reporting Center (MARC)
iPad – Guided Access

14. Student’s question fails to display
Fix: Refresh Screen
PC: F5 | Mac: Command+R | iPad/ChromeBook:
If it still does not display, select the student from the Proctor Console, and “Suspend” the student’s test
Select the student again, and “Test Again”
Have student log into the test session again
Student’s question fails to display

15. Network Connectivity Issues
If a test session loses its connection, e.g. due to a connectivity issue, the student will see a message prompting them to select ‘Retry’ and resume their test.
Network Connectivity Issues

16. A reset icon is now available to students in the lower-left hand corner of their assessment window
Can be used to reset (restart) a question – useful for technology enhanced item types (TEI’s)
Reset Button

17. Student’s Machine: CTRL+SHIFT+P or CTRL+SHIFT+L (depending on machine)
Enter Proctor Pin (see Proctor)
Select Confirm Student
Have Student select Start Test
Console shows Confirmed, but Student still waiting confirmation – no Start Test button

18. Proctor Console shows Confirmed - student still on Start Test screen
Fix: Use Proctor Console to “Terminate” the student’s test
Student’s Machine:
Close the lockdown browser by clicking the X, or CTRL+SHIFT+Q.
Re-launch lockdown browser and sign in to session again
Proctor Machine:
Reconfirm Student
Proctor Console shows Confirmed - student still on Start Test screen

19. Proctor tries to Pause/Suspend/Terminate but Student still testing
Fix: Use Proctor interrupt keys on student machine running the lockdown browser
Proctor tries to Pause/Suspend/Terminate but Student still testing

20. Student’s name not in drop down menu
Fix: Refresh screen - try again
If name still does not appear, check Proctor Console – verify student is in the session and Status is “Awaiting Student”
If status is not “Awaiting Student”, Terminate the student’s test, and have student log in again
If student is not in the session, Add student
Student’s name not in drop down menu

21. Student encounters a problematic item type
Quick Fix: “Pause” student’s test from Proctor Console, then “Resume”
Along with the Proctor Pin, enter Proctor interrupt key (CTRL+SHIFT+L or P)
Enter information regarding problem
Select ‘Report Problem Item’ button
Information is sent directly to NWEA
Student encounters a problematic item type
– unable to proceed

22. Informative Resources

23. Partner Update Site Provides helpful resources for Proctors:
System Alerts & Updates
System Status (Green, Yellow, & Red)
Upcoming changes
Recommendations
Partner Update Site

24. Quick Reference Guides & Tutorials
Proctor Trips & Troubleshooting
Lab Readiness Checklist
System & Bandwidth Requirements
System Administration Guide
MAP Essentials (On-line Tutorials)
Proctor Quick Start
Proctor Tools
Quick Reference Guides & Tutorials