2. Communicating for Results
Welcome
Communicating for Results
May 2016
Presented by
Bridget Musick 1 1

3. Bam – Pow! 2

4. Definition
Communication is the sharing and understanding of information.
How do we share?
How do we help ensure understanding? 3

5. Communication Exercise4

6. What Impedes Communication?5

7. Communication Styles 6 Sociability Supportive Emotive
Easily reaches out
Listens attentively
Avoids using power
Decision-making is deliberate and people-based
Avoids attention-seeking
Reserved
Energetic communicator; fast-paced with many gestures
Takes initiative; controls flow
Has trouble listening and often drowns out others
Encourages informality
Shares emotions and feelings
May be persuasive
Displays spontaneous behavior
Examples: Meryl Streep, Kevin Costner
Examples: Larry King, Bill Clinton
Reflective
Directive
Controlled, unemotional
Likes order and time to prepare
Expresses disciplined opinions
Often hard to get to know
Enjoys time alone
Usually quiet
Seems preoccupied
Serious attitude
Gets right to the point
Lacks warmth
Easily interrupts; not always a good listener
Likes to control the agenda and make quick decisions
May project indifference
Examples: Jimmy Carter, Albert Einstein
Examples: Bob Dole, Judge Judy
Dominance 6

8. Communication Styles 7

9. What Communication Style Do You Use Most?
Complete questionnaire 8

10. Discussion Characteristics of your style.
How do you change when under stress?
What frustrates you most when dealing with each of the other styles? 9

11. Flexing Your Style To the Emotive Style To the Directive Style
Leave time for socializing
Display interest in the person’s ideas
Maintain a fast and spontaneous pace
To the Directive Style
Be specific, brief and efficient
Present facts logically
Maintain a fast and decisive pace 10

12. Flexing Your Style To the Reflective Style To the Supportive Style
Be well organized
Get down to business quickly
Maintain a slow and systematic pace
To the Supportive Style
Show sincere interest and identify common interests
Priority on relationship building
Maintain a quiet, nonthreatening manner 11

13. Communication Skills Ineffective Listeners Tune out the other person
Quick to criticize
Spend time getting ready to talk
Outline – remember
Create distractions
Give up too soon
Tend to get distracted
Talking/listening “speed limits” mismatch
Poor eye contact 12

14. Communication Skills Effective Listeners
Defer judgment – more controlled
Pay more attention to content
Listen completely first
Have more mature listening habits
Don’t worry about remembering
Full attention
Control their emotions
Understand the “speed limits”
Practice good listening techniques
Maintain good eye contact 13

15. Man Playing a Horn? 16

16. Old Woman? 17

17. Communication Methods & Purpose
Are we always using the best method to communicate internally and externally?
Are we communicating with a purpose? 18

18. Mindful Communication
Pair up (A and B)
A speaks for two minutes while B listens
“The most important thing I want to share with you is …”
Can be anything positive, negative or neutral
B practices mindful listening
When A finishes, B says, “Thank you for sharing.” Nothing more.
Switch roles (two minutes) 19

19. Mindful Communication
Third round is open-ended practice of mindful communication back and forth.
During this time, each person practices what he/she has learned in a manner that more closely resembles typical interactions. 20