1. Communication Theories
Unit One

2. Human communication permeates the human condition
Human communication permeates the human condition. Human communication surrounds us and is an in-built aspect of everything human beings are and do. That makes any effort to explain, predict, or to some extent control human communication a pretty big order. How does one get a handle on the totality of human communication?
Frank Dance

3. Arrow Theory Introduction Effectiveness
“I communicate by memos because I know I’ve communicated. Then I know I did my job!!!”
Effectiveness
Clearly and precisely put my thoughts into words.
Speak with credibility.
My talk forces action.

4. Arrow cont. Communication Breakdowns Accoutrements Failure= Blame
Failure = Incompetence
Accoutrements
Pro-management
Downward comm.
Directive

5. Arrow cont. Origins Past Training Communication Training
Personality Traits

6. Arrow Cont.

7. Arrow Cont. Scorecard Effective Expression = Effective Commun.
Passive Information Processors
Words contain meaning
Focus on clear expression
Links words to actions

8. Arrow cont.
I didn't hate them because they were dumb, I didn't hate them because they had spilled our blood for nothing. I hated them because of their arrogance .. because they had convinced themselves that they actually knew what they were doing and that we were too minor to understand the "Big Picture”.
- Chuck Horner

9. Circuit Theory Introduction
Key terms - networking, going with the flow, making connections
Emphases
Feedback over response
Relationship over content
Process over purpose
Understanding over compliance

10. Circuit cont. Effectiveness Examples
Elton - “I just want everyone to get along”
Smart-talk trap = Sound smart, but no action
Effectiveness
Actively listen to employees in order to make them happy.
Sensitive employee needs
Open to employees.

11. Circuit cont. Circuit Breakers Origins Poor climate Misunderstanding
Hidden agendas
Origins
Business schools
Communication training
Personality

12. Circuit cont.

13. Circuit cont. Accoutrements Change initiation Sources of innovation
Direction of communication

14. Circuit cont. Evaluation Understanding = Effective Comm. Connections
Feedback
Relationship issue
Disconnections
Goals of comm.
Understanding = agreement

15. Dance Theory Communication has multiple purposes.
Comm. involves coordinating meanings.
Comm. involves co-orientation.
Comm. is rule-governed.
Comm. has patterns.

16. Dance cont. Communicators develop skills that are often unconscious.
The beauty of comm. is a function of the degree of coordination.

17. Dance
Fortunately, there is no relationship between your ability to dance and your skill at communicating.