1. How to design and complete your successful move to Windows 10 and WaaS
6/30/2018 7:17 AM
BRK3046
How to design and complete your successful move to Windows 10 and WaaS
John Wilcox
WaaS Evanglist
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2. BUILT FOR DIGITAL TRANSFORMATION
FOCUS ON WINDOWS 10
BUILT FOR DIGITAL TRANSFORMATION
CEO
Business Mgr
IT Mgr
Security
Agility
Enablement

3. Staying Secure with Windows 10
MS Story
6/30/2018 7:17 AM
Staying Secure with Windows 10
Attackers take advantage of periods between releases
Stay ahead of the attackers with continual Windows 10 improvements
Capability
Protection Gap
Time
Product Release
Threat sophistication
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Improving Productivity with Windows 10
MS Story
6/30/2018 7:17 AM
Improving Productivity with Windows 10
Continual improvements: New features twice per year, adding value and improving productivity
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. +500M DEVICES RUNNING WINDOWS 10
“WITH THE ‘WINDOWS AS A SERVICE’ MODEL THAT’S BEEN INTRODUCED WITH WINDOWS 10, WE HAVE REDUCED OUR OPERATING SYSTEM DEPLOYMENT TIME BY 75%.”
DOROTHY STEPHENSON, DIRECTOR, ITS, KIMBERLY-CLARK
“WE UPGRADED 33% OF OUR DEVICES TO WINDOWS IN 3 BUSINESS DAYS. THIS HAS TO BE THE FASTEST AND SMOOTHEST OS UPGRADE WE HAVE EVER SEEN.”
IT DIRECTOR, PROFESSIONAL SERVICES SECTOR

6. Windows 10 : Delivering Cost reduction and increase security
As of Windows 10 launch
YoY decrease of windows related SRs of ~15%
60% reduction in Virus and Malware SRs
Leading OEM since Win10 launch

7. Digital transformation
Marketing All Hands
6/30/2018 7:17 AM
Digital transformation
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8. Data based insights are the core of Modern IT
Microsoft Inspire
6/30/2018 7:17 AM
Classic IT
Modern IT
Single Device
Business Owned
Corporate Network & Legacy Apps
Manual
Reactive
High-touch
Project based
Multiple Devices
User and Business Owned
Cloud Managed &
SaaS Apps
Automated
Proactive
Self-Service
Process and System driven
Data based insights are the core of Modern IT
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9. Digital Transformation
Service Transformation

10. Windows as a service Terminology
MS Story
6/30/2018 7:17 AM
Windows as a service Terminology
Quality Updates
Feature Updates
A single cumulative update each month with no new features
Security fixes, reliability fixes, bug fixes, etc.
Supersedes the previous month’s update
Try them out with Security Update Validation Program (SUVP), other
Twice per year with new capabilities
18 months of servicing and support for each feature update release
Very reliable, with built-in rollback capabilities
Simple deployment using in-place upgrade, driven by existing tools
Try them out with Insider Preview
Changes made for older Windows releases as well, to adopt learnings from Windows 10
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11. Staying Current Key things to know about Windows as a Service
6/30/2018
Staying Current Key things to know about Windows as a Service
2018
2019
2020
Predictable releases, twice per year Semi-Annual Channel
Windows
Windows
Windows
About six months between releases
Windows
MICROSOFT CONFIDENTIAL
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12. Staying Current Key things to know about Windows as a Service
6/30/2018
Staying Current Key things to know about Windows as a Service
2018
2019
2020
Each serviced for 18 months From the date of release
Windows
Windows
Windows
Windows
18 months for each release
MICROSOFT CONFIDENTIAL
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

13. Staying Current Key things to know about Windows as a Service
6/30/2018
Staying Current Key things to know about Windows as a Service
2018
2019
2020
Windows
Aligned with Office
For simpler deployment planning
Office 365 ProPlus 1708
Windows
Office 365 ProPlus 1802
Windows
Office 365 ProPlus 1808
MICROSOFT CONFIDENTIAL
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

14. Pre Windows 10 Life Cycle Management
EOL
Life of Release
Pre-Deployment Readiness Preparation
Deploy and Use
OS readiness
Network readiness
App Compatibility
Internal App readiness
External App readiness
User training
Driver update policy
Servicing Mgmt Tooling
Rollout Process and Methods
Bandwidth
Driver Servicing
Update scheduling, offline constraints
Installation Audits and Reporting
Deploy Decision
Too much time, $ spent this side of the Decision time line

15. Service Life Cycle Management
This slide for painting the end-to-end scenario, as no different than what they do today, how we are enabling to be faster, and less $
Sets up discussing WuFB, and context for SCCM/Intune sessions.
First WIP Builds
SAC-TRelease
Final Servicing
Life of Release n-Months, WIP through EOS
Deploy Decision
Deploy and Use
Servicing Mgmt Tooling
Rollout Process and Methods
Bandwidth
Driver Servicing
Update scheduling, offline constraints
Installation Audits and Reporting
Pre-Deployment Readiness Preparation
OS readiness
Network readiness
App Compatibility
Internal App readiness
External App readiness
User training
Driver update policy
SCCM, Intune, WUfB
Download Optimization
Update Client Improvements
Telemetry based management
Flighting
Analytics Suite
Ecosystem HW alignment
Reduce $ and time, with greater confidence, faster agility

16. We know… Windows XP  Windows 7 wasn’t easy
6/30/2018 7:17 AM
We know…
Windows XP  Windows 7 wasn’t easy
It often took between 3-7 years!
© Microsoft Corporation. All rights reserved.

17. Microsoft is the “IT admin” for consumers
6/30/2018 7:17 AM
Microsoft is the “IT admin” for consumers
Great Windows 10 Consumer momentum
Faced similar challenges as Enterprises attempting upgrades
© Microsoft Corporation. All rights reserved.

18. Some numbers for perspective
Windows 10 Devices
500+ Million
Feature updates executed
935 Million
Quality updates executed
12.45 Billion
268 devices serviced every second

19. Impact to Enterprise + + =
6/30/2018 7:17 AM
Impact to Enterprise
Defragmentation of Windows
Consumer scale telemetry and data
Faster feedback devices, language, applications + +
Enterprise readiness achieved faster than any previous OS =
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20. Increased OS compatibility
6/30/2018 7:17 AM
How do we do it
Increased OS compatibility
Since Win7, focus has been to keep the OS highly backwards compatible
Not compatible means not shipping the OS
Close engagements with feature teams on code & design changes
Raised the bar with in place upgrade
Developed new technologies to gather insights into the ecosystem
Prioritize which apps to test and mitigate
Prioritize ISV/IHV partner engagements for problematic apps and drivers
Upgrade machines only when we know they will have a good experience
Data - driven insights
© Microsoft Corporation. All rights reserved.

21. Windows Analytics Upgrade Readiness Update Compliance Device Health
(GA)
Update Compliance
(Public Preview)
Device Health
(Public Preview)
Plan upgrades by identifying devices that are ready, identify and resolve app and driver compatibility blockers
Ensure update and antimalware compliance with timely reports for all your devices (even those on the road)
Reduce support costs by pro-actively identifying and remediating top end-user impacting issues

22. Exponential growth, positive feedback
6/30/2018 7:17 AM
Exponential growth, positive feedback
Led by Upgrade Readiness and the promise of more insights
“Windows Upgrade Analytics provides a unique upgrade readiness view for every machine which helps us prioritize our app compat testing.”
—Konrad Riegger, Manager, Digital Workplace, The Daimler Group
9,000k
2,500k
2,000k
1,500k
1,00k
500k 0k
Jan 2017
Mar 2017
May 2017
Jul 2017
0.14M
0.26M
0.40M
0.96M
1.89M
2.42M
2.63M
2.83M
“We are excited to have Upgrade Analytics as a tool to simplify the application compatibility analysis process. We are already working with application owners to determine compatibility with Windows 10. Upgrade Analytics will be used to complement that work and to uncover any applications that may have been overlooked.”
—Marlie Arellano, Endpoint Administrator, Endpoint Engineering Ryder System, Inc. GA
“Windows Upgrade Readiness helped us to quickly design a strategic approach for our Windows 10 deployment by allowing us to focus on applications that needed special attention while moving quickly to upgrade machines that were Windows 10 ready. It is also the driving force behind our Windows as a Service adoption strategy.”
—Frank Trout, System Specialist, Independence Blue Cross
191 countries
1, customers
2.8M+ devices
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23. Lets Get Started
4 Keys to Success
Built on Analytics

24. Services Ready Enterprise New Tools needed in your Tool Box
Infrastructure Readiness
Initial Application Compatibility Validation
In place Upgrade Confidence
Innovation Adoption
Should be done in Parallel

25. Infrastructure Readiness
Management tooling updated for Windows 10
Telemetry strategy and Analytics enabled
Deploy Decision Criteria and Process defined
Flighting & Ring Validation deployed

26. Identifying a tool to use
PRISM FY16
6/30/2018 7:17 AM
Identifying a tool to use
Windows Update for Business
Windows Server Update Services
System Center Configuration Manager
Windows Update
Cloud
Feature updates installed as they are released (subject to throttling)
Delivery optimization for peer-to-peer distribution
Only option for Windows 10 Home
Cloud
Feature updates can be deferred
Builds on top of Windows Update
Uses Windows Update for content
On-Prem
Feature updates are deployed when you approve them
Content distributed from WSUS servers
BranchCache to reduce bandwidth
On-Prem
Choice of task sequence-based feature updates or Windows 10 servicing capabilities
Content distributed from ConfigMgr DPs
BranchCache or ConfigMgr peer caching to reduce bandwidth
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. Distribute content using peer-to-peer
MS Story
6/30/2018 7:17 AM
Distribute content using peer-to-peer
Eliminate bottlenecks by moving traffic to the edges of the network
Multiple tools available:
BranchCache (with WSUS, ConfigMgr)
Delivery Optimization (with WU, WU for Business)
ConfigMgr Peer Caching (ConfigMgr current branch)
Third-party alternate content providers (ConfigMgr)
90% or more of the traffic can be shifted
Simple to implement, great for large and small offices
Wireless Access Point
Wireless Access Point
Router
Router
Data Center Server
Switches
Data Center Server
Switches
Without peer-to-peer
With peer-to-peer
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28. Initial Application/ HW Compatibility Validation
MS tooling aides
Ready for Windows
Identify Business Critical Applications
Integrate data with update management tools
Partner with your sec ops counterparts
Drive requirements to your software suppliers

29. Enterprise IT challenges
“…thousands of custom applications under the business responsibility…”
“…testing custom win32 applications is the biggest challenge we (IT) have…”
“…so many monthly builds…best time to test?”
“…our current test process takes 12 months to complete.”

30. Compatibility in Windows 10
PRISM FY16
6/30/2018 7:17 AM
Compatibility in Windows 10
Outstanding compatibility means a smooth migration from Windows 7 or Windows 8.1, while also simplifying the process of staying current with Windows 10
Desktop apps
Web sites
Modern apps
Hardware
Organizations are observing compatibility rates above 99%
High compatibility achieved through:
Minimal changes to Win32 APIs
Insider feedback during development
Telemetry
Internet Explorer 11 included (unchanged) for backwards compatibility
New Microsoft Edge browser for modern HTML5-based web sites
Enterprise Mode features to ensure proper use
High compatibility achieved through:
Validation of Windows Store apps
Insider feedback during development
Telemetry
Significant investments, enhancements in each release
Windows 10 supports all devices capable of running Windows 7 and above
Identical hardware minimum requirements as Windows 7
Strong driver compatibility, with updates delivered as needed through Windows Update
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31. Ready for Windows Get links to Windows 10 ISV support statements
MS Story
6/30/2018 7:17 AM
Ready for Windows
Get links to Windows 10 ISV support statements
Get usage information for every app version, and use that to target testing
We are actively engaged with ISVs, to ensure full support for Windows as a service
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32. Focus on the 1%

33. Windows Analytics upgrade readiness
6/30/2018 7:17 AM
Windows Analytics upgrade readiness
Computer, app, and device driver inventory
Guided workflow to help take you from pilot to deployment
Tools to help you make data-driven decisions about your application portfolio
Guidance and insights into your organization’s upgrade readiness
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34. Windows Analytics Upgrade Readiness
MS Story
6/30/2018 7:17 AM
Windows Analytics Upgrade Readiness
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

35. How to validate applications
MS Story
6/30/2018 7:17 AM
How to validate applications
Create and maintain an app portfolio
Prioritize, identifying critical apps
Validate business-critical apps
Leverage pilots for broader validation
Complete list of apps and web pages used throughout the organization
Business and IT experts identified
IT works with the business to eliminate duplicates, define supported versions
Business critical
Managed
Supported
Unsupported
Blocked
Structured testing, using predefined test plans executed with business and IT experts
Automated if possible
Target small percentage of apps
IT pilot, to gauge infrastructure, environment, and business productivity app readiness
Business pilot, targeting the broadest set of applications possible
Broad deployment using rings, to minimize risk
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

36. 6/30/2018 7:17 AM
App rationalization
Upgrade Readiness, based on telemetry data from users computers, identifies application and driver compatibility issues that may block Windows upgrades, allowing you to make data-driven decisions about your organization’s upgrade readiness
Define app inventory
Window Analytics
Data
driven app validation
1,000s of apps
100s of critical apps
Validate
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

37. In-place update confidence
Validate the in place update process
Post IPU Application Compatibility validation
Identify at risk / misaligned software
Update supply chain contracts
Remember rule

38. Coming soon: App Reliability
Reduce app crashes by…
Seeing which apps have the most incidents
Click through for insights to root cause and improve:
Which app versions have the lowest incident rates on which OS versions
Trending
Filtering
Coming soon: App Reliability
APP CRASHES AND HANGS
Overview
This report provides you with insights into app reliability in your organization so that you can take action to improve user productivity.
App Crashes and Hangs
See which widely used apps are stopping unexpectedly (crashing) or not responding (hanging) in your environment. Counts reflect unique devices over the last 14 days.
Click through for trending and additional details including versions, dates, and Incident IDs in order to take action to reduce app reliability incidents.
APP NAME
DEVICES (USED)
DEVICES (WITH INCIDENTS)
Adobe Photoshop
5000 36
Microsoft Word
3000
723
Microsoft Outlook
2000
614 …

39. Coming soon: Login Health
Improve login success (and transition to a world without passwords) by…
Seeing which login types are most widely used, and top-level metrics for each
Identify top issues and remediation options
Coming soon: Login Health

40. Innovation Adoption
Formal, active use of Office and Windows preview programs
Discover and identify beneficial innovation
IT users for systems innovation planning and design
Business owners/managers for feature innovation

41. Now your ready
Now what?

42. Deployment Approach

43. Detection and Mitigation

44. Analytics-based validation framework Getting to your Deploy Decision
Devices Deployed
100%
Purpose : Delighted Use
Who: All Users
Broad
Purpose : Deployment Decision
Validate Plan
Baseline Telemetry
Who: Sample Users
Purpose : Identify Innovations
Plan and Design
Who: IT & Developers
Target
Preview
Deploy Decision
Pre- Release : 5 months
SAC
Release : 18 months
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

45. Analytics-based validation framework Getting to your Deploy Decision
Devices Deployed
100%
Broad
Target
Preview
Deploy Decision
Pre- Release : 5 months
SAC
Release : 18 months
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

46. Session Takeaways and Actions
Windows 10 is a process transition, not an upgrade project
Its about agile lifecycle management
Build a plan around your deploy decision
The process and system can largely self validate
Prepare for first update, day 1
Develop your service readiness
Windows Analytics
Data enablement transformation of IT

47. Resources Windows as a service documentation http://aka.ms/Waas
6/30/2018 7:17 AM
Resources
Windows as a service documentation
Windows as a service overview video
Windows Analytics and Ready for Windows
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48. Thank you MS Story 6/30/2018 7:17 AM
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49. Please evaluate this session
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6/30/2018
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50. 6/30/2018 7:17 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.