1. Smart City Tallinn Ensuring Quality of Life
Through Innovation and Collaboration
Tallinn City Government
Vabaduse square 7
Tallinn
Estonia
15199
Mr. Vaino Olev
Tallinn City IT director
Tel
Mobile
Väino Olev
City IT director,
Tallinn City Office

2. TALLINN GENERAL DATA

3. City of Tallinn
Tallinn, the Capital of Estonia, is located in Northern Europe in the north-eastern part of the Baltic Sea region,
on the coast of the Gulf of Finland
Population: Sept 1, 2017
Area: 159,3 km²
Density: people per km²
Islands: Aegna (3,04 km²)
Lakes: Harku Lake (1,7 km²)
Ülemiste Lake (9,4 km²)
Sea coast: 46 km
Land boarder: 59 km

4. CITY BUDGET 2017

5. City Budget

6. Smart City Tallinn framework strategy

7. About Smart City Concept
The term “Smart City” dates back to 1990s. The original idea was to set a clear and remarkable path of progress for public institutions and private companies.
By a way the definition „smart“ is variable and unique to each community.

8. Some principles followed
Tallinn City as Smart City is an entity using information and communication capacities to the full
to increase performance,
reduce resource use,
increase connections between the city and citizen.
Far-sighted, intelligent solutions and seamless interoperability with State IT infrastructure have made Tallinn the city with rising quality of living.

9. Tallinn City towards e-Governance and Smart City

10. The Four Layers of Interoperability
Political and Legal
Information Exchange
Organization and Processes
Service Offering

11. Public services triangle Citizens – Municipality - State
State Offices
25%
Local Offices,
Municipalities
Population Register,
Land Cadastre,
State digital map,
etc.
75%
Examples – City Land Register
City Building Register, etc.

12. X-road as the PaaS

13. Development of Local e-Services
E-Service Layer - PR
E-Service Layer - VR
New Local e-Service
Public Service Aggregation

14. Free public transport in Tallinn from 2013
In 2011 Tallinn' citizens vote for free of charge public transport
ID card ticket was replaced in 2013
Interoperability and Open Data are the keywords

15. Tallinn City Digital Information Management Systems

16. Workflows DOCUMENTS LEGISLATIONS 16 (letters, contracts, etc)
City Council and City Government
Document registered in Postipoiss, file preserved there
City Government Draft Legislation Processed in Postipoiss
Compiled using the Electronic templates
Incoming documents (letters, contracts etc) are scanned
Outgoing documents are compiled using the template
City Government Session Information System LIIS
City Council draft legislation processed in AKTAL
Public register of documents, document requisite information
Public register of documents for Postipoiss users, document requisite information and file
Tallinn Legislation System TÕR
Letters and draft legislation compiled using the electronic templates 16 16

17. General Document Register

18. City Council Legal Act Management System

19. Audio and Video Archive
of City Council Session on the Web:

20. e-Services Tallinn Virtual Service Hall

21. Creation of Virtual Service Hall
Established in 2009
All the direct and indirect services provided and organized by the city, including the services bought in or provided on the basis of other contracts resulting in the inflow of finances into the city’s budget
Services provided by the state or the private sector in the provision of which the city participates
Tallinn Public Service Database comprises information about 586 services of the 13 City Departments and 8 District Governments provided
Tallinn is major provider of public services
Our priority target in developing public services was to make information about all services available electronically on the city website In the process of implementation our aim was to create a Virtual Service Hall & Tallinn Public Service Database where citizens can from one place get information about any needed service, contact details, opening hours and any other relevant information which is related to the service.
The Virtual Service Hall contains all city services, used both by natural and legal persons.

22. Architecture of Database
Price Lists
SAP
Pay
Registers
Self-Service
Service Database
Payments
SMS-messages
Map 22

23. Self-Service Portal – Invoices
Self-service portal has two main directions, it is for bills and for messages.
Clients can log in to self - service portal and see all related bills that they have already paid, bills that are unpaid and all other financial liabilities in front of the city.
The payment can be done online by clicking – and committing payment.

24. About latest developments

25. Op. info for citizen Information about all closed streets, excavation
works, emergency works
An interactive map
with data about all
the works being
carried out at the moment
Subscription to automatic
notifications about
works being carried out
near your home or in
some other areas

26. Public Meetings Permits - AKIS
Public Meetings Permits System – permits for public or sports events and for fireworks
Works on the same principles – electronic application, tracking of the processing, owerview of issued permits and subscription to automatic
notifications

27. Tallinn Planning register
.... to process design requirements, construction regulations, construction projects, detailed, comprehensive and thematic plans and to present information related to these procedures

28. Tallinn Planning register
An example - Processing the territorial plan

29. Applying for admission to a preschool
E-application form to concrete service opens only for entitled person pre-filled; the conformance to accordant conditions is verified automatically by adequate data bases via X-road.
The citizens of Tallinn may choose for their children up to three municipal preschool according available vacancies.
The logged-in person is authorized as citizen of Tallinn by Estonian Population Registry via data exchange layer X-Road
The delivery channel for the services - State Portal  

30. Access to e-Services via Mobile phone
Self-Service Portal:
Payment of invoices
SMS notifications
Arvete ja teavituste iseteenindusportaal.

31. Our People and new technology

32. Our people and new technology
Smart City means also Smart citizen.
How to cut down on peoples fears?

33. Estonia puts focus on smart device security
A new project to promote the safe use of smart devices and the development of secure mobile e-services has been hailed as an opportunity to set an example to the world.
The overall aim of Nutikaitse 2017 (SmartDefence 2017) is to raise security awareness among mobile smart device users, developers and retailers.
The project will promote the safe use of mobile smart devices and also aims to ensure that secure software solutions are easily accessible and user-friendly.
The agreement was signed on 5 November 2013 by Certification Centre, the Estonian Information Systems Authority, Swedbank, SEB, TeliaSonera, EMT, Elisa and Tele2. The project co-ordinator is Foundation.

34. The Goal of The Project
The goal of the project is to ensure that 70% of mobile smart device owners in Estonia use their devices in a secure way by the end of 2017.
With the help of Nutikaitse 2017, at least 300,000 people in Estonia will use the secure Mobile-ID for electronic authentication and digital signatures.
The vision is also that 80% of Estonian e-service providers, developers and Estonian Association of Information and Technology members will have joined the initiative.

35. Thank you for attention!