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Responding to and Resolving Complaints against Interpreters

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Presentation on theme: "Responding to and Resolving Complaints against Interpreters"— Presentation transcript:

1 Responding to and Resolving Complaints against Interpreters

2 legal basis? Why should we care?

3 Types of Complaints Typically, complaints are related to…
Inaccuracy of the interpretation Non-compliance with courtroom protocols Conflict of interest Issues with invoicing Non-compliance with Code of Ethics Types of Complaints

4 Processing Complaints
Complaints can be filed with the statewide language access office or locally with individual courts and can be… Filed through a complaint form In writing (signature may be required) By phone By Complaints can be filed by… The parties The Court and court staff Another interpreter Attorneys and other legal professionals The public Processing Complaints

5 Upon receiving a complaint, the statewide language access office or individual court may follow a process such as: Interview the complaining party; Investigate the facts independently; Interview the interpreter; Draw conclusions and establish course of action. Investigation

6 After Investigation Contact the interpreter to:
Close case if complaint is unfounded Close case if interpreter demonstrated understanding of severity and non-compliance Re-train Sanction Cease Contact the complaining party and indicate course of action or offer a follow-up. After Investigation

7 The interpreter may appeal the office or court’s decision or apply for reinstatement of his/her certification. Appeal Process

8 Setting Expectations with your Interpreters
Set your expectations clearly through… Contract with individual interpreters Contract with agency Court interpreter policy & payment policy Registry of interpreters Court Interpreter manual confirmations Verbally, follow-up Ethics & Best Practices are established by… Court interpreter code of ethics (Supreme Court) Rules

9 Case Studies


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