1. Energy, according to Click
Onboarding a customer

2. Tips to help you get a sale through5
The Click FIVE
Tips to help you get a sale through

3. “I don’t have time to call my current retailer to cancel”#1
“I don’t have time to call my current retailer to cancel”

4. We manage the switch
Once customers sign up, they DO NOT have to contact their retailer.
Click Energy will make the arrangements with the existing retailer to transfer the account.
The customer doesn’t have to do a thing, just leave everything to Click!
CLICK TIP
Let customers know that their retailer may call them – they can just say “Click Energy is taking care of things.”

5. “I’m afraid I will lose power if I switch”#2
“I’m afraid I will lose power if I switch”

6. We manage the switch
When you switch retailers, Click Energy works with the existing retailer to take over the meter.
There is no physical transfer ie the power doesn’t get turned off or turned back on.
So there is no danger in losing power.
CLICK TIP
For customers moving home and need a new connection.
Make sure they clearly state the move in date.

7. “I don’t understand energy discounts”#3
“I don’t understand energy discounts”

8. Discount off supply charges
We manage the switch
CLICK TIP
When explaining discounts to customers, keep it simple – make 3 points
Discount off
usage charges 1
Discount off supply charges 2
Ongoing Discounts 3 + + ✔ ✔ ✔

9. “What happens after I sign up? Am I switched?”#4
“What happens after I sign up? Am I switched?”

10. Switching to Click CLICK TIP
Customer experience
CLICK TIP
Share this process with your customers so they are familiar with what happens during the switch process.

11. Switching to Click Customer experience The Click Team NMI discovery
Verify customer details through welcome call
Co-ordinate with distributor to arrange for site transfer
Arrange for special meter read in selected cases
Follow up with IBO if customer is not contactable

12. “My sale didn’t go through”#5
“My sale didn’t go through”

13. More Questions? Talk to us!
us: Call us: