1. Influence, Authority & Power: Communicating to Get What You Need
UW-Madison
Leadership Management Development Conference
Influence, Authority & Power:
Communicating to Get What You Need
November 8th, 2016
Union South UW-Madison
Madison, Wisconsin
Lynn Freeman
Director, Learning & Talent Development
Working with you to create a healthy, inclusive, engaging work environment

2. Overview & Expectations
Your interaction and participation are critical
Allow yourself to be a learner
Keep notes throughout the session as you uncover new ideas and information
“Ground Rules”
Working with you to create a healthy, inclusive, engaging work environment

3. Learning Objectives At the end of this workshop, you will be able to:
Know the difference between influence and authority
Understand your personal power and how to develop it
Understand framing and how to use it to get what you need
Apply framing to an experience you have had in order to achieve a different result
Working with you to create a healthy, inclusive, engaging work environment

4. Activity 2x1
Identify a situation when you were unsuccessful at getting what you wanted or needed:
What was the situation?
What did you want to happen?
What did you say/do? (Be specific and honest!)
What was the result?
Pair up and share Identify one idea to try next time
Working with you to create a healthy, inclusive, engaging work environment

5. What is….? Framing? Communicate? Authority? Influence? Power?
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6. Why do we communicate?
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7. What is Framing?
Talk about the impact of what you see when a piece of art or poster has different color frames around it – see paragraph from HRB article as good example
Have TedTalk ready to go in browser 4:52-7:15. The only difference is the way the question was asked, the results were overwhelmingly different
Briefly, why: the way the brain interprets what it sees and what it hears
So, today we are applying framing to our verbal communication, how we talk about what we want and need.
Working with you to create a healthy, inclusive, engaging work environment

8. Authority vs Influence
Authority = Granted
Make decisions
Give orders
Enforce Policies
Influence = Earned
Capacity to shape what happens next
Effect the action, behavior and opinion of others
Can you influence without authority?
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9. Power: Positional & Personal
Positional Power
Personal Power:
Knowledge/Expertise
Relationship
Resource
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10. Growing Personal Power & Influence
Self –Awareness
Awareness of other
Mutual goal
Listening!
Know the problem
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11. Putting It All Together
Why is this important? To you? The other person?
What is the problem that needs to be addressed?
Why should the other person care?
What is the big picture? How does it fit into what is important for the organization?
Where did we end the previous conversation? Where did we leave off?
What is your personal power/influence in this area?
50-yard line assessment
What can you do differently?
Working with you to create a healthy, inclusive, engaging work environment

12. Framing: At a Glance Can be learned Practice! Self-Knowledge
Intentionality
Anyone can do it
Be prepared
Thoughtful communication
Know the goals
Increase your influence
Working with you to create a healthy, inclusive, engaging work environment

13. Learning Objectives At the end of this workshop, you will be able to:
Know the difference between influence and authority
Understand your personal power and how to develop it
Understand framing and how to use it to get what you need
Apply framing to an experience you have had in order to achieve a different result
Working with you to create a healthy, inclusive, engaging work environment

14. Questions

15. Please complete your electronic survey
3/10/2014
Thank you for your participation!
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Please complete your electronic survey
Working with you to create a healthy, inclusive, engaging work environment