1. Key Performance Indicators (KPIs)
Ing. Athanasios Podaras, Ph.D
October 2016, Liberec

2. KPIs
KPI help managers and employees gauge the effectiveness of various functions and processes important to achieving organizational goals. 
KPIs are intrinsically linked to a firm's strategic goals and are used to help managers assess whether they are on or off target as they work towards those goals.

3. KPI examples
 sales team might track new revenue, total revenue, new customer capture, 
customer support team measures the customer's satisfaction (loyalty of customers, profit by customers etc
Human resources will look at employee engagement, employee turnover, time-to-fill open positions 
Efficiency of processes...i,e, percentage of product defects

4. Challenges regarding KPIs
Major challenge is not to use lagging indicators but leading indicators
Lagging: show what you have performed
Leading: help you define future strategy
REMARKS!!!
NOT Only financial indicators are important
Unclear objectives lead to the reliance mainly to financial indicators