1. How to Connect to Licensed & Certified Enrollment Assisters:
Marco Mendoza – Keogh Health Connection
How to Connect to Licensed & Certified Enrollment Assisters:

2. Discussion points Who is an assister?
Are assisters trained and certified?
What does training consist of?
How to connect to a Licensed / Certified Enrollment Assisters
Questions?

3. Who is an assistor?
They are Navigators or Certified Application Counselors (CAC,s)

4. Safe Space for the community
Navigators and CAC’s create a safe environment for consumers
Individuals and mix-status families are welcome and should be encouraged to seek assistance from a Navigator or CAC…
SAFE ZONE

5. Responsibility of the NAV or CAC
Educate Individuals, Families about The Health Insurance Marketplace
Present fair, accurate and impartial information about plan options
Help individuals select (QHP)
Provide culturally and linguistically appropriate information
Make available accommodations for persons with disabilities

6. Training Assistors must complete required training administered by
And obtain licensing through the Arizona Department of Insurance

7. Training is extensive and thorough?
Training topics include:
Concepts about health insurance and the Marketplace
Requirements for premium tax credits and cost-sharing reductions
Fines - Tax implications
Privacy and security standards

8. Assisters statewide Hundreds of assisters from around the state
Passionate about what they do!!
FREE!
In person assistance

9. find an assister - Get covered connector

10. Scheduling at your fingertips
Enter ZIP Code (85013)
Miles
Select Language
Click Search for Help

11. Results list Select client preference, if any Click Schedule Online
Option to call

12. Schedule Appointment
Once you have clicked Schedule Online you will be prompted to start entering the details of the individual / family needing the appointment.
Now do me the favor of STOPPING HERE, please….
Don’t set up the appointment as we will use the PowerPoint Demonstrate what the final steps are…. Ok 
As you saw on your last screen, you should have seen the optionsto
Enter the FIRST and LAST name
address – (if available)
Phone number – (The phone number is required)
Both the phone number and address will be used for confirmation of the appointment and reminder of the set appointment.
Click Schedule Appointment

13. Confirmation of appointment
Confirmation
Phone Text Confirmation
Map Link – navigation assistance

14. How to find an assister (Alternative)
Talk to a Navigator
Questions -Support – Appointments - Renewals

15. Keogh Health Connection
Questions
Marco Mendoza
Keogh Health Connection
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