1. Bringing it all together – Relationships and conflict
SOWK 4007 Community/Macro Social Work Theory and Practice
Winter 2016
Session 9

2. Conflict & Communication
AGENDA
Check-in
Conflict & Communication
Learning Collectives
Course Review

3. Today WE WILL… Course Objectives for Session 9
3. Identify the mechanisms of social group work required for macro practice including work in task groups, meetings and teams.
2. Demonstrate knowledge of community and organizational change models and the applicability of those models to social work practice and the person and environment and generalist practice perspective.
6. Critically engage in self-reflection and examine one’s own practice skills…

4. Types of Conflict Intrapersonal – within yourself
Interpersonal – between two people
Intergroup – between two groups
Intra-organizational – within the org
Inter-organizational – between orgs

5. What conflict resolution strategies do you use?
Any surprises about your strategies/style?
How do your strategies work for you?

6. Nonviolent Communication
Compassionate Communication
Developed and refined by Marshall B. Rosenburg
Framework for addressing problems that emerge in intimate relationships to global political conflicts
Focus on needs, feelings, and values VS. thinking/speaking in dehumanizing labels
Needs are never in conflict....
strategies to meet needs often conflict

7. Needs & Values

8. Pathway for Compassionate Communication
Observation
Feelings
Needs
Request

9. Application of NVC Concepts
Organizational example
Community Example
Supervisor is balancing both the needs of their role (provide supervision/ respond to crises) and individual need for self-care
Conflict exists over strategies they may be utilizing: inflexibility for drop in supervision, missing appointments
Civil Rights movement – intention/ desire/need of Jewish community to support the movement and share strategies, conflict emerged
Parallel to the Black Lives Matter movement

10. Learning Collectives
1. Work time for Assignment 3 & consultation with Kathy
Potluck Details
Wrap up-Course Evaluation
A. Course Response

11. “We are continually faced with great opportunities which are brilliantly disguised as unsolvable problems.”
Margaret Mead