1. SERVICE TECH TEAM

2. SERVICE TECH TEAM – STT INTRODUCTION
Byoplanet has created Service Tech Team as the primary platform to manage the warranty registration, device technical support, and replacement parts for the Clorox Total 360 Electrostatic Sprayer and all ByoPlanet Electrostatic Equipment
Service Tech Team website:
Service Tech Team customer service number:
General questions/inquires:
*All Chemistry questions will be handled by Clorox Customer Service:

3. CUSTOMER SERVICE SUPPORT FLOW
If issues is Device Related = Referred to Service Tech Team
CLOROX Support: :
Addresses ALL CHEMISTRY related questions
End-User
Self-Service & Back in Business!
Service Tech Team
Addresses Device Troubleshooting, Warranty, Replacement Parts
End User/
Bunzl
Bunzl Equipment Repair Technicians
Provides Physical Service of the Device
End User is Back in Business!
Service Tech Team Website

4. BYOPLANET ENGINEER-BUNZL CONNECTION
BUNZL Rep
Byoplanet engineer will call the Bunzl rep directly
An is sent with all relevant ticket information
Together, the ByoPlanet engineer and the Bunzl rep decide how to best service the end-user
ByoPlanet Engineer
End User
ByoPlanet Engineer diagnoses the problem and offers trouble shooting support over the phone
Service Tech Team Customer Service Line
Service Tech Team Website
Support End-User through easy Self-Service Repair
Bunzl goes onsite to
Repair device

5. SERVICE TECH TEAM INTERFACES
End-User Facing Warranty Registration
This site will allow end-users to register the warranty on their device
Device warranty and end-user contact information is captured and stored within the Service TechTeam Database
Service Tech Team Warranty Policy is also housed here
End-User Facing Device Technical Support
This site will house FAQs, equipment manuals information about how to reach a live customer service agent
Service Tech Team customer service number:
Live customer support with ByoPlanet engineer
General questions/inquires:
Sales inquires
General questions

6. SUPERIOR COVERAGE = IMPROVED OUTCOMES
Reduce Absenteeism & “Presenteeism” of all staff
A Minnesota Department of Health report supports the theory that the average productivity impact of proper cleaning can improve anywhere from 2 – 8%
According to multiple studies, customers value cleanliness more than many other factors when deciding to do business with an establishment. Many managers perceive cleaning as an operational cost, but a dirty facility with a poor image will cost businesses direct revenue.
Dirty buildings can also create risks such as slips and falls, leading to higher insurance and legal costs. Consumers have many choices. When given the choice, consumers would rather do business with companies that are dedicated to a positive image and a clean facility. (ISSA – Value of Clean)
Provides Total Brand Protection and a marketing edge in a hyper competitive environment

7. Please email info@servicetechteam.com
QUESTIONS?
Please