1. Society of American Military Engineers
Oct. 11, 2016
Keith T. Parker, AICP
General Manager/CEO
@CEOMARTA

2. ABOUT MARTA 9th largest transit system in US, largest in the Southeast
Bus, rail and paratransit services
38 Rail stations
48 miles of track
570 Buses
101 Bus routes
738M Annual passenger miles (all modes)
200 Mobility vehicles
433,064 Average weekday unlinked passenger trips
6 Police Precincts
It’s not just about getting the job
It’s about understanding the strengths, weaknesses, opportunities and threats to the success of the company

3. CONSECUTIVE SURPLUSES
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4. REBUILDING THE BRAND

5. STRONGER FINANCIALS

6. MARTA POLICE DEPARTMENT
Female police chief
Tier 1 transit agency
CALEA certified
Cross-train with FBI
K-9 unit
Bomb unit

7. RIDERS’ CODE OF CONDUCT
Celebrity participation including Mayor Kasim Reed, Jeff Foxworthy and Ludacris
Greatly improved customer experience
No “knucklehead behavior”

8. 2014 PART ONE CRIMES

9. STATE OF SERVICE

10. OVERALL CUSTOMER SATISFACTION
Blue shading represents systemwide ridership (number of unlinked trips in millions)

11. CLAYTON COUNTY CUSTOMER SERVICE

12. #1 RANKED AIRPORT SERVICE

13. FIRST AND LAST MILE CONNECTIVITY

14. MORE THAN TRANSIT Bringing healthy produce directly to our customers
Improving quality of life of our customers and the community

15. ART IN TRANSIT
Art in every station from when the system was first built
Re-energizing our arts program
Taking care of existing art, adding new art and cultural performances
Forming an Arts Council

16. SOCCER IN THE STREETS Soccer in the Streets
Pilot 5-on-5 “half-pitch” soccer games at Five Points beginning in the fall
May launch at other stations
Soccer in the Streets empowers underserved youth through soccer, character development, mentoring, and employability programs.

17. CORPORATE RELOCATIONS

18. CHAMBLEE

19. DUNWOODY

20. UPGRADING FLEET

21. WI-FI AND CELLULAR SERVICE

22. MOBILE PAYMENTS

23. STILL A DISCONNECT

24. ANOTHER EXPANSION OPPORTUNITY
Half-penny sales levy in the City of Atlanta
$2.5 billion projected revenue
LRT
BRT
Rail infill stations
Transit centers
Bus and rail service improvements

25. POTENTIAL GROWTH

26. THANK YOU