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The Secret of Great Leaders
Southern Crescent Technical College April 10, 2014 Mark Conklin Chick-fil-A SERVE 25 June 2018
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Leadership SKILLS CHARACTER Chick-fil-A SERVE 25 June 2018
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Five Practices of a Great Leader
3 2 4 1 5 Five Practices of a Great Leader Chick-fil-A SERVE 25 June 2018
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See and Shape the Future
3 2 4 1 5 See and Shape the Future Chick-fil-A SERVE 25 June 2018
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“ I have a dream that one day my four children will live in a nation where they will not be judged by the color of the skin but by the content of their CHARACTER. ” DR. MARTIN LUTHER KING JR. Chick-fil-A SERVE 25 June 2018
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Engage and Develop Others
3 2 4 1 5 Engage and Develop Others Chick-fil-A SERVE 25 June 2018
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Head, Heart, and Hands Chick-fil-A SERVE 25 June 2018
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The Right People for the Right Job
Chick-fil-A SERVE 25 June 2018
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Reinvent Continuously
3 2 4 1 5 Reinvent Continuously Chick-fil-A SERVE 25 June 2018
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Self Chick-fil-A SERVE 25 June 2018
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Self Systems Chick-fil-A SERVE 25 June 2018
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Self Systems Structure Chick-fil-A SERVE 25 June 2018
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Value Results and Relationships
3 2 4 1 5 Value Results and Relationships Chick-fil-A SERVE 25 June 2018
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AND RESULTS RELATIONSHIPS
Valuing results and relationships doesn’t mean just finding the midway point between them. Doing that means that you’re not passionate about either. It means using the genius of the and to recognize that the power is in both, together. Together they create synergy. And that means leading at a higher level. RESULTS RELATIONSHIPS Chick-fil-A SERVE 25 June 2018
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AND AND Jim Collins in his excellent management book Built to Last talks about something he called “the genius of the and (A-N-D).” Basically this means taking two things that appear to be in conflict, and embracing both. Toyota did this when they decided they would focus equally on building high quality cars and delivering them at a low price. This stood the conventional wisdom on its ear: shouldn’t high quality equal high price? Toyota said no, and they’ve become the most successful car company in the world. They’ve thrived using the genius of the and. Chick-fil-A SERVE 25 June 2018
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3 2 4 1 5 Embody the Values We’ve seen that great leaders
See and shape the future Engage and develop others Reinvent continuously And they value both results and relationships The fifth and final practice great leaders follow is to embody the values. If understood and applied properly, this can be the most powerful tool used by a leader—in fact, we believe it is the most important lesson we will impart to you today. If we as leaders don’t embody the values we say we stand for, then frankly no one’s going to care if we follow the other practices or not. Definition: Someone who embodies the values exemplifies the non-negotiable values that comprise the corporate culture. [Journal entry] Write this last practice down in your journal, in the space provided: Great leaders Embody the Values. [Give the audience 15 seconds or so to complete] Embody the Values Chick-fil-A SERVE 25 June 2018
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KNOW your values Chick-fil-A SERVE 25 June 2018
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SHARE your values The second step is very important! You have to share your values, in words. Make a list for everyone to see. If you don’t share your values people will guess, and they might guess wrong. Or everyone will guess differently. Share them, and do it often. How many of those you influence know these values, and your own? Chick-fil-A SERVE 25 June 2018
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LIVE your values The third step is to live your values. As Ghandi said, “You must be the change you want to see in the world.” Seeing you live the values makes them “real” for the rest of the team. You’re giving them an example to follow; a way to see “oh, that’s what that means.” Chick-fil-A SERVE 25 June 2018
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[Historical example] Think again about Martin Luther King, Jr., and his message of non-violent civil disobedience. Through marches and sit-ins and protests, through being arrested and having his home firebombed and his family threatened, he never once compromised his value of non-violence. Imagine the chaos that might have followed if he had! He said it, and he showed it. Chick-fil-A SERVE 25 June 2018
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KNOW SHARE LIVE your values your values your values
Call to Action: It just can’t be said enough: the best leaders say it, and show it. They embody the values. If they do not they limit their leadership. Consider current examples of leaders that did not model what they preached. When you do not embody the values you forfeit the right to lead. You will not be leading, you will be on a walk by yourself. KNOW SHARE LIVE your values your values your values Chick-fil-A SERVE 25 June 2018
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1 S E 2 R 3 V 4 E 5 SEE AND SHAPE THE FUTURE ENGAGE AND DEVELOP OTHERS
Throughout history, all truly great leaders have had this in common: their strong character has motivated them to serve others. This is the SERVE model of leadership. We believe effective leaders must be willing to model and teach these practices, and the skills that accompany each. Go ahead and write down this acronym in the space provided in your journal [Give them 15 seconds or so to write S – E – R – V – E in their journals] ENGAGE AND DEVELOP OTHERS REINVENT CONTINUOUSLY VALUE RESULTS AND RELATIONSHIPS EMBODY THE VALUES Chick-fil-A SERVE 25 June 2018
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SERVING LEADERS “ Those who wish to be great shall become YOUR SERVANT. ” MATTHEW 20:26 Chick-fil-A SERVE 25 June 2018
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SERVING LEADER? Am I a Ask yourself; am I a serving leader, or a self-serving leader? I can guarantee you which one is more fulfilling. There may be times when even a great leader finds him or herself being self-serving, but the goal is to always find a way to serve others. It’s a journey of self-denial, and it won’t happen overnight. Chick-fil-A SERVE 25 June 2018
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YOU get to choose… I would like to close our time with a story.
One evening about 140 years ago, Abraham Lincoln was sitting in the White House on a Sunday afternoon. He was feeling the burden of leadership and the grief from the death of his son, Tad. However, he did what he often did on Sunday evening – he went to church. On this particular occasion he was accompanied by one of his aides. After the service, the aide asked the President what he thought of the message. The president’s response was, “The pastor was well-prepared and articulate.” The aide responded, “But what did you think of the message?” Lincoln responded, “The minister failed.” “Why did he fail?” the aide asked. “He failed because he did not challenge the congregation!” I would not do service to you today if I did not leave you with a challenge. We all get to decide how good a leader we’re going to be. Who decides my vision for the future? I do. Who’s going to decide whether I’ll engage and develop others? Me, right? And you, in your situation. You decide how you interact with people, how you teach them, how you’ll reinvent yourself. You have to challenge yourself to value both results and relationships, and to compensate for your natural bias. And you have to embody your values. No one else is going to do it for you. But if you do your best, a lot of people will do it with you. YOU get to choose… Chick-fil-A SERVE 25 June 2018
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Chick-fil-A SERVE 25 June 2018
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