1. By Chargebacks911™

2. The Reality Is Grim

3. Credit and debit cardholders have the right to dispute fraudulent transactions through their issuing bank.

4. But are consumers only disputing fraudulent transactions?

5. This is where the trouble begins…

6. Merchants lose significant amounts of revenue every year because of chargebacks.

7. High chargeback rates jeopardize a merchant’s payment card processing capabilities—and ultimately, the business’s longevity.

8. Chargeback fees become a major liability.

9. Hundreds of ambiguous reason codes are used to categorize these chargebacks.

10. No One Fights Back

11. Only 28% of merchants dispute chargebacks.
Source: The True Cost of Fraud study, Lexis Nexis

12. Nearly 45% of merchants think it costs too much to control chargebacks.
Source: The True Cost of Fraud study, Lexis Nexis

13. Confusion Abounds

14. Consumers are able to file illegitimate chargebacks with unrelated reason codes.

15. Chargeback fraud has made it nearly impossible to prevent or dispute chargebacks because no one can determine the cardholder’s true reasoning.

16. Solutions Were Ineffective

17. Merchants base their decisions on insufficient data.

18. They implement ineffective solutions that target the wrong problem.

19. Their efforts only address the symptoms, not the actual chargeback source.

20. Merchants Were Fighting a Losing Battle…
…Until Now.

21. Based on our experience surveying tens of thousands of cardholders
Based on our experience surveying tens of thousands of cardholders... working millions of chargeback cases...

22. ...we've made a revolutionary discovery.

23. Improvements cannot be made by focusing on hundreds of chargeback reason codes.

24. There are only 3 sources of chargebacks.

25. Criminal Fraud Merchant Error Friendly Fraud
Fraud resulting from identity theft or other unauthorized activity
Mistakes or errors made by merchants
Cyber shoplifting through the use of illegitimate chargebacks

26. All merchants need to do is determine which of the three sources has triggered the chargeback. Then, effective prevention and dispute tactics can be put in place.

27. Sounds simple, right? But it isn’t.

28. How can merchants determine which chargeback source is to blame?

29. INTELLIGENT SOURCE DETECTION™
Introducing
INTELLIGENT SOURCE DETECTION™

30. Intelligent Source Detection™ is the only product available on the market today that is capable of identifying actual chargeback triggers.

31. This product has revolutionized how merchants manage chargebacks.

32. Never before have merchants been able to create effective prevention strategies that target the actual cause of chargebacks.

33. Never before have merchants been able to distinguish between disputable chargeback fraud and indisputable criminal fraud or merchant error.

34. Merchants can now monetize hidden opportunities.

35. Putting ISD™ Into Action: Our Three Step Solution
We identify the actual source of each chargeback.
We work to prevent unnecessary chargebacks.
We fight and win the rest!