1. Microsoft Dynamics 365: Taking Action on Customer Data
Rajya Bhaiya, Architect, MTC San Francisco
Bart Sneary, Architect, MTC Minneapolis
BRK2410
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2. Today’s Dynamics 365 demonstration
Contoso Electronics – a high end electronics distributor
Scene 1: Marketing prospect acquisition through sales to quotes and submitted orders in a mobile-first, cloud-first environment 
Quote/Order
Opportunity
Lead
Scene 2: Order management all the way through warehousing and delivery optimization
Delivery
Fulfillment
Sales Order
Scene 3: Self-service through chat engagement to case management, IOT, and field service
Field Service
Case Mgmt
Portal/Chat
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Demonstration Highlights
6/26/2018 1:54 AM
Demonstration Highlights
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4. 6/26/2018 1:54 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Sales whiteboard 6/26/2018 1:54 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. 6/26/2018 1:54 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. 6/26/2018 1:54 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Thank you www.Microsoft.com/mtc Ignite 6/26/2018
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.