1. Faculty Meeting November 1, 2016 Tim Unten, MBA
IT Q&A Series
Faculty Meeting November 1, 2016
Tim Unten, MBA

2. Task Manager Open Task Manager Close stuck apps (aka Image Name)
Ctrl + Alt + Delete > Start Task Manager
Right click an empty part of your Taskbar > Start Task Manager
Close stuck apps (aka Image Name)
Explorer – explorer.exe
Word – WINWORD.EXE
Excel – EXCEL.EXE
PowerPoint – POWERPNT.EXE
Outlook – OUTLOOK.EXE
Firefox – firefox. exe
IE – iexplore.exe
Chrome – chrome.exe
Adobe Acrobat – Acrobat.exe
Click the Image Name > End Process

3. Task Manager
Caution!
You may lose data if you use this method. Use only as last resort.
If you close explore.exe, your desktop and task bar will disappear.
To make them reappear: From the Task Manager, click File > New Task (Run…) > type “explorer” > click OK

4. Ransomware on the rise What is it?
Malicious software designed to encrypt files, or otherwise block access to a computer, until a ransom is paid

5. Ransomware How do I get it? What can I do to prevent it?
Drive by downloads
Infected attachments
Messenger apps (infected images)
Removable flash drives
What can I do to prevent it?
Backup, backup, backup!
Do not click on suspicious web links, or open attachments

6. Ransomware What should I do if I’m a victim?
Do not pay the ransom! Doing so doesn’t guarantee that you’ll get your files back, and you’re enabling the criminals to grow their business
Check these sites to see if your files can be decrypted for free

7. End of Life Software MS Office 2003 End of life 2007 October 10, 2017
2010
October 13, 2020
2013
April 11, 2023
2016
October 14, 2025
2013 (O365)
February 2017
2016 (O365)
Unannounced
2008 Mac
2011 Mac
2016 Mac
Windows
End of Life Date XP
End of Life
Vista
April 11, 2017 7
January 14, 2020 8
January 10, 2023 10
October 14, 2025
Adobe Reader/Acrobat
End of Life Date 9
End of Life X XI
October 15, 2017 DC
April 7, 2020

8. Questions? Submit your IT questions UntenT@dop.hawaii.edu
PowerPoint slides will be posted on our website
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