1. OUTSOURCING OF SERVICES
WORKSHOP 3:
OUTSOURCING OF SERVICES

2. Today’s workshop Kris Luijsterburg Introducing Rotterdam
Local story: DAAD service desk for employers/social clauses in public procurement
Nico van de Vrie, City of Rotterdam
Local story: Oslo’s approach in ensuring quality and improvement in the procurement process
Margit Vånar, City of Oslo
Responses:
LAO Southampton
Su Mihelic
European Social Network
John Halloran, Director

3. Outsourcing
Increased outsourcing of social service provision across Europe
Cities in a new role: from service provider to contractor
Ensuring quality and equity in service delivery
Official registers, quality labels, charters for service providers
Quality standards as criteria for evaluation of bids
User surveys and complaints management
Promotion of social objectives through public contracts
Mandatory performance conditions for delivery of public contracts (e.g. employing specific target groups)
Sanctions on non-delivery
Support for contractors to comply with conditions
Efforts in creating employment opportunities rewarded in evaluation of bids (“award criteria”)
Reserving public contracts for sheltered workshops