1. LET’s speak politely!
TRI UTAMI

2. Building Knowledge of the Field
What kind of expressions do you use when you want to ask for help/something, ask for repetition, and express your thankfulness to others?

3. List of Polite Expressions
May I help you?
Would you mind…?
Would you please..?
Could you please..?
Shall I…?
Thank you very much for..
Do you mind if …?
May I interrupt, please?
I wonder if you could …
May I borrow your pen?
Do you think it’s OK if …?
Sorry to disturb you, but
Excuse me, please.

4. Activity 1 Act out the following dialogue with friend next to you
Activity 1 Act out the following dialogue with friend next to you! Dialogue 1
Emmm… I order chess salad and beef stick.
What would you like to eat, Miss?

5. Dialogue 2
Ma’am, May I go to the rest room?
Yes, please!

6. Activity 2 Listen to this audio
Activity 2 Listen to this audio! Then, complete the missing information of the dialogue bellow!
A: Good morning, Sir. you?
B: Yes, I two rooms for my family.
A: Ok sir. What is your name?
B: my name is Christ John.
A: spell your name, Sir?
B: ok, C-H-R-I-S-T J-O-H-N
A:Ok, your rooms are number 101 and stay with us?
B: five days.
All right sir. I hope you and your family enjoy staying with us.
B: .

7. Activity 3 Listen and repeat the following dialogue after your teacher
Activity 3 Listen and repeat the following dialogue after your teacher! Then, Act out with your partner!
Waiter : Excuse me, sir! What would you like to order?
Costumer : Where is the menu?
Waiter : Here is it.
Costumer : (see the menu for a moment). Eeemm… Wait a minute! I’m still confused what to order.
Waiter : May I give suggestion, Sir?
Costumer : Yes, please!
Waiter : Our most favorite menu in this restaurant is chess fried rice. You wanna try sir?
Costumer : Good idea. Please give me one portion.
Waiter : Ok sir! What would you like to drink, Sir?
Costumer : Hot tea would be fine.
Waiter : Ok, wait a minute, Sir!

8. Activity 4 Study the following dialogue!
Clerk : Hello, May I help you?
Keiko : Yes. This is Room May I have some extra towels please?
Clerk : Sure. I’ll send some up right away.
Keiko : Oh, and could I borrow an iron?
Clerk : Certainly. I’ll send one up with the towels.
Keiko : Great! Oh, I’d like a wake-up call tomorrow morning, please.
Clerk : Certainly. What time would you like us to call you?
Keiko : Umm... 7 a.m. would be fine.
Clerk : Sure.
Keiko : Thanks a lot.
Clerk : You’re welcome.

9. The expressions below are polite expressions to show gratitude and respond to it. Thanking Responding to thanks
Thanks
Thanks for…
Thank you very much.
Thanks a million.
You’re welcome.
My pleasure
No trouble at all

10. Activity 5 Study the following dialogue!
Andreas : Denny, do you know how to turn on the computer?
Denny : Yes, it’s easy. Just turn on the power supply, then the monitor, and the
CPU on.
Andreas : Sorry, your instruction was too fast. Can you repeat that?
Denny : Oh, I’m sorry. I’ll repeat it slowly.
Andreas : Thanks.

11. Expressions to Ask for Repetition
I’m sorry?
I back your pardon?
I’m sorry what did you say?
Could you repeat that, please?
I’m sorry I didn’t catch what you said.

12. Activity 6 Complete the dialogues bellow with the appropriate polite expressions. Then, practice with your friend!
Dialogue 1
Adi : Exuse me, ma’am.
Ms Ute : Yes Adi. What’s the matter?
Adi : May I…. Rest room?
Ms Ute : Sure.
Adi : …. You Ms Ute.
Ms Ute : You’re…..

13. Dialogue 2
Erni : Exuse me, Sir. …. I interrupt,…?
Mr Joko : Certainly, Erni.
Erni : … repeat you last explanation again?
Mr Joko : Ok, I’ll explain once again.
Erni : thank you, Sir.

14. Dialogue 3
Eko :This room is very hot.
Tete : Is it?
Eko :…….. mind if I open the window?
Tete : Never mind.
Eko : …. You
Tete : You’re welcome.

15. Independent Task Get ready to create your own dialogue!
Make dialogues in the following situations. Use the expressions that you have learned! After that, practice in front of the class!

16. Example
Eli tells Sasa to check credit of her cell phone. But Sasa misses the second step.
Dialogue:
Sasa : Eli, can you show me how to check credit on our cell phone?
Eli : Yes, sure. First you need to press the operator number of your cell phone card, for example *888# for TELKOMSEL. Then press “Yes” or “Call”. After that, on the screen, you’ll read “Requesting”. After a while, you can read the information on your credit. Then press “Back.”
Sasa : I’m sorry. What was the second step again?
Eli : Press “Yes” or “Call”.
Sasa : Thanks.

17. Here are the situations
You are calling your friend. You want to borrow a book because your book was lost. Tell him why you borrow the book. Say thank to your friend.
You are a receptionist. There is a costumer want to book a single room. But, you miss her name.
You are feel so cool in the class because of the AC. Get permission from your teacher to change the temperature of the AC.
Your sister shows you how to open an account but you can’t follow her instructions.
Your father trains you to ride a motorcycle. You forget what to do after starting the motorcycle.
Your sister shows you how to type with a computer. You do not understand and ask your sister to repeat.