2. Who is SBSTech?
SBS Technical Services, or SBSTech, provides innovative, reliable and accessible technology support, and a wide variety of computing, multi-media and data management services and hardware resources to faculty, staff and students in the College of Social & Behavioral Sciences to effectively meet individual, departmental, school and college goals as a learning and research community.

3. SBSTech Staff

4. New Faculty Welcome Liaison
Deborah Petrich
IT Support Analyst, Principal
Telephone: (520)
Office: Douglass Building, Room 104B

5. SBSTech Core Support Values
S.C.O.R.E.
SHARING: Share knowledge and skills with customers
COURTESY: Treat every customer like VIP
OWNERSHIP: Take ownership of the work supporting customers
RESPONSIVENESS: Respond to customers' requests promptly
EDUCATION: Learn customers' computing needs and habits

7. Services Highlights Rent audio/video equipment:
Gear-to-go
Rentals of still and video cameras, sound and lighting equipment, etc.:
Classroom Technology Services (CTS)
audio/visual equipment
Cost estimate for grant proposals:
TicketDog
Livestream and recording:
Panopto (OIA)
Survey tool:
Qualtrics
Wiki program
Confluence (wiki program for faculty and staff)
Equipment purchase:
Remote support
TicketDog (bomgar)

8. Data Classification and Handling Standard

9. Phishing s

10. SBSTech Service hours: 8am-5pm 5pm-8pm (classroom and emergency only) (UITS 24/7 ( ) at MLK 207, best for NetID account and VPN issues) Contact us: TicketDog and (emergency only) USB 302 Service feedback: TicketDog survey /