1. Knowledge Management
25/07/2017
By: Suwarn Kumar Singh

2. “KM is a JOURNEY not a DESTINATION”
KM Thoughts
“KM is a JOURNEY not a DESTINATION”
-Warick Holder

3. Agenda Knowledge Based-Economy Knowledge Types and its Management (KM)
Knowledge Management Tools: IT and Non-IT Based
KM for Organizational Learning

4. Knowledge - Based Economy
Generation
Exploitation
Knowledge -based Assets:
Relationships,
Information Technology,
Communication Infrastructure,
Env. Responsiveness,
Organizational Intelligence
Create
Capture
Effective utilization/exploitation of intangible assets such as knowledge, skills and innovative potential
All types of knowledge
Economic activity & Key resource for competitive advantage

5. Knowledge - based economy
“… one in which the generation and exploitation of knowledge has come to play the predominant part in the creation of wealth.
It is not simply about pushing back the frontiers of knowledge;
It is also about the most effective use and exploitation of all types of knowledge in all manner of economic activity”
(Department of Trade and Industry Competitiveness White Paper 1998).
Source:

6. R. Ackoff’s “pyramid to wisdom” (1989, 1996)
Knowledge types
Multimedia
Paper-based
Digitally-Indexed
Explicit
= Media-based
Written down
Digitally-Active
Intellectual Property
© ™ (sm)
Patents
Individuals
Tacit
= People knowledge
Groups
in People’s head
R. Ackoff’s “pyramid to wisdom” (1989, 1996)
Source:

7. Knowledge types
Source:

8. Interpersonal Knowledge
Knowledge types
Personal Knowledge
(Tacit)
Impersonal Knowledge
(Explicit)
Interpersonal Knowledge
(Implicit)
Steve barth
Source:

9. Knowledge management Source:
The full scope of knowledge management (KM) is not something that is universally accepted.
However, before one looks at the differences in the definitions, let's examine the similarities.
KM is about making the right knowledge available to the right people.
Source:

10. Knowledge management Source:
It is about making sure that an organization can learn, and that it will be able to retrieve and use its knowledge assets in current applications as they are needed.
In the words of Peter Drucker it is "the coordination and exploitation of organizational knowledge resources, in order to create benefit and competitive advantage" (Drucker 1999).
Source:

11. Knowledge management Source: Summing up: KM must therefore:
create/provide the right tools;
people, knowledge, structures (teams, etc.);
culture, etc.
so as to enhance learning.
Source:
management.html#ixzz3oazFYrYb

12. Experience Sharing: Group (20 Min)
Share tools used in Public service to support the Knowledge Management

13. KM Tools Source: IT Based: Groupware systems & KM 2.0
The intranet and extranet
Data warehousing, data mining, & OLAP
Decision support Systems
Content management systems
Document management systems
Artificial intelligence tools
Simulation tools
Source:
management-tools.html

14. NASC: Infrastructure

15. NASC: ICM

16. NASC:

17. NASC: HRIS

18. NASC: IMS

19. NASC: Website

20. NASC: Intranet

21. NASC: DMS

22. NASC: Moodle

23. KM Tools Source: Non – IT Based: Cross-functional project teams
KM training & education
Storytelling
Mentoring
Source:
techniques.html

24. KM Tools Source: Cross-functional project teams:
This basically refers to the practice of assembling project teams using members of the organization from different functions. Typically, this would involve selecting a number of specialists under a generalist project manager.
KM training & education:
This is almost always expensive but it can be very useful. Trained consultants can work with all aspects of the organization, not just implementing KM processes but also educating the managers in the subject
Source:
techniques.html

25. KM Tools Source: Mentoring: Storytelling :
Mentoring is one of the most effective ways of passing down tacit know-how from an expert to an aspiring expert
Storytelling :
Sharing the success stories always led the foundation for
future success.
Source:
techniques.html

26. The organizational learning model of Crossan, Lane and White (1999)

27. LO: Maturity in public service
25 Min: Draw the Spider that reflect the LO maturity

28. Thank you