1. Grievance

2. Grievance
A grievance is the formal articulation of a complaint usually in writing and with the assistance or involvement of a union/representative.

3. Grievance procedure
Peaceful method of conflict resolution, leading to reduction in industrial action
Facilitates quicker and effective results
Accommodates improved communication and working relationships
Natural justice for employees
Results in increased productivity and efficiency

4. Grievance procedure WHO (was involved) WHY (did incident occur WHEN
WHERE
WHAT
(remedy is being sought)
REMEDIES :
Rehabilitative
Punitive
PROBLEMS :
Equity Issues
Rights Issues

5. Criterion to be met
To be effective and to meet employers legal responsibilities a grievance procedure must :

6. Criterion
..be written down, easily understood and communicated to staff, taking into account any special requirements (put on audio cassette, video or placed on the company’s web site)

7. Criterion cont.
Must be user friendly and trusted by all parties

8. Criterion contd.
Time limit that grievance will be handled within must be stated.

9. Criterion
All grievance should be handled fairly confidentially and without reprisals

10. Criterion cont. Identify steps to be taken Who will take them
Settle grievance at the lowest possible level.

11. Grievance resolution strategies
All parties to the grievance should have access to support ie. Legal representation, counseling, union rep.
Types of solutions to be reached should be outlined, solutions should be consistent
Only relevant information should be considered
State who will keep the records and who will have access
An appeal system should be in place.