1. Chapter 11 Management Functions and Decision Making
©2008 Thomson/South-Western

2. Management Activities
Planning — analyzing information and making decisions about what needs to be done
Organizing — determining how plans can be accomplished most effectively and arranging resources to complete work
Implementing — carrying out plans and helping employees work effectively
Controlling — evaluating results to determine if company objectives have been accomplished
Chapter 11 Management Functions and Decision Making

3. Chapter 11 Management Functions and Decision Making
Levels of Management
Supervisor — manager who directs the work of nonmanagement employees
Mid-manager — manager who spends most of his/her time on one or two management functions such as planning or controlling
Executive — top-level manager who spends almost all his/her time on management functions and decisions that affect the entire company
Chapter 11 Management Functions and Decision Making

4. Time Spent on Management Functions
Chapter 11 Management Functions and Decision Making

5. Responsibilities of Supervisors
Communicate the goals and directions of management to employees.
Explain employee concerns and ideas to management.
Evaluate and improve employee performance.
Encourage employees to do their best work.
Use resources efficiently.
Chapter 11 Management Functions and Decision Making

6. Managing Day-to-Day Activities
Scheduling work
Work schedules — identify tasks to be done, employees assigned to the work, and time frame for completion
Communicating with employees
Controlling quality
Chapter 11 Management Functions and Decision Making

7. Improving Supervisory Skills
Formal training programs provided by company
Management classes outside the company
Work coach — experienced manager who meets regularly with a new manager to provide feedback and advice
Self-study — classes, meetings, professional associations
Chapter 11 Management Functions and Decision Making

8. Using Management Information
Management information systems
Business research
Marketing
Product development
Human resources
Financial
Chapter 11 Management Functions and Decision Making

9. Steps in Problem Solving
Identify the problem.
List possible solutions.
a. Collaborate with others with experience.
Analyze the solutions.
Select the best solution.
Evaluate the results, and if working – continue, and if not working – go back to Step 1.
Chapter 11 Management Functions and Decision Making