1. Microsoft Teams Platform Build and package apps for your modern teams
6/26/2018 9:12 PM
BRK3380
Microsoft Teams Platform Build and package apps for your modern teams
Larry Jin
Program Manager Lead
Rahul Tripathi
VP (Micro Focus)
Rocky Rashidi
Product Manager (Micro Focus)
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Microsoft Teams Platform Build and package apps for your modern teams
6/26/2018 9:12 PM
Microsoft Teams Platform Build and package apps for your modern teams
Larry Jin
Program Manager Lead
Rahul Tripathi
VP (Micro Focus)
Rocky Rashidi
Product Manager (Micro Focus)
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Standalone web, device, and service apps
6/26/2018 9:12 PM
Office 365 Platform
Canvases
Extensions
Standalone web, device, and service apps
Documents 
Pages 
Embedded canvases
Conversations 1
Groups
People
Conversations
Files
Insights
Microsoft Graph
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Microsoft Teams, the hub for teamwork in Office 365
6/26/2018 9:12 PM
Microsoft Teams, the hub for teamwork in Office 365
Chat, calls & meetings for today’s teams
Integrated Office 365 apps
Customizable and extensible
Enterprise security, compliance & manageability
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Teams App Platform Building a company app Managing your company’s apps

6. Demo of Apps in Teams

7. Apps are part of teamwork Bring increased productivity to your enterprise
Enable your teams can make decisions and take action faster
Reduce context switching on important tasks
Create opportunities for collaboration around external content

8. Unlock productivity with 150+ Teams apps

9. Micro Focus + Teams Enabling powerful ChatOps workflows in Teams
Rahul Tripathi
VP, Product Management
Rocky Rashidi
Product Manager

10. Combined Micro Focus: An Industry Shaper
6/26/2018 9:12 PM
Combined Micro Focus: An Industry Shaper
HPE SW / MF #7
#12
HPE SW
Micro Focus
#26
Presenter Name

11. Information Governance
Portfolio Breadth and Depth
DevOps
IT Operations
Cloud
Security
Information Governance
Linux & Open Source
Identity-based Access Governance and Security
Digital Safe, Data Protector, Control Point, Structured Data Manager, Storage Optimizer
Cloud Service Automation,
Hybrid Cloud Management
Service Management, Operations Bridge, Data Center Automation, Network Management
Enterprise Linux,
OpenStack Private Cloud,
Software-defined Storage
Cobol Development, Software Delivery
and Testing
Mainframe Solutions, IT Operations Management,
Host Connectivity, Collaboration
Unified Functional Testing
Workload Migration
Big Data Analytics
IDOL

12. Challenges for today’s IT Ops Professionals
Fire-drill response to incidents
Involve more people than needed
Reactive audience
Operational silos prevented cross- boundary collaboration
Latency
Unable to save incident resolutions for reuse
Repetitive

13. Smart Incident Response
Evolving needs
Smarter approach in assembling the right people, best tools and data at right time
Smart Incident Response
Cross-boundary collaboration of people, process, tools and automation
Speed
Resolve once, re-use next time; Automatically document entire incident resolutions in a transparent, repeatable fashion
Reuse

14. Enter ChatOps A cultural change and a technology change
ChatOps is bringing in the work you are already doing inline with the context of the conversations you are already having.

15. Management Automation
Accelerate customer experience with ChatOps
Data Center Automation
Help Desk
Microsoft Teams
Hybrid Cloud Management
ChatBot
ITOM Suites
IT Ops
Operations Bridge
Chat
Development
IT Service
Management Automation
Line of Business
Network Operations

16. IT Operations Management Suites
Simple, integrated, easy to consume
Hybrid Cloud Management
Data Center Automation
Operations Bridge
Network Operations Management
IT Service Management Automation
DevOps ready, multi-cloud management and orchestration
Comprehensively automated data center
Autonomous operations with actionable insight for stakeholders
Service management for enterprise networks
Self-service, intelligence-driven fulfillment

17. Teams enables ChatOps workflows
Micro Focus leverages the power of the Teams Platform to bring ChatOps to Office 365
Collaborative: creates the opportunities for faster decision making
Context: Teams provides a hub for giving team members access to the information necessary to take action
Platform: rich extensible framework to enable these ChatOps workflows

18. Demo of ChatOps by Micro Focus in Teams

19. Case Study: The University of Pretoria
Challenges
Takes too long to resolve incidents
Reactive response
Improve Help Desk speed/efficiency
Increase team agility & responsiveness.
Objectives
Resolve incidents faster
Proactive service
Reuse shared knowledge, prior remediation
Improve team agility via collaboration.
Business Benefits
19% decrease in MTTR
 Saved 2,400 person-hours – retention, advocacy
“Open” to “In progress” time reduced by 41%
 Improved SLAs and MTTR
62% increase in updates
 Publications + Retrospection
Reuse of remediation up by 8%

20. Teams App Platform Building a company app Managing your company’s apps

21. Why build a company app for Teams?
Create enterprise-specific solutions for your end users by integrating with your existing internal services and processes
Examples
Access sales information
Look up benefits and HR
Get support from Helpdesk
Approvals

22. Microsoft Teams provides a powerful extensible platform
Actionable Messaging
Add rich interaction to your connector cards
Compose Extensions
Allow users to query and share rich cards in conversations
Tabs
Surface rich content within Teams
Build in intelligence and connect to data that drives productivity
Microsoft Graph
Connectors
Post rich updates to channels
Activity Feed
Engage users via feed notifications
Bots
Help users get tasks done in conversations
Microsoft Teams provides a powerful extensible platform
Build apps with a rich set of capabilities to reach your users in their chats, channels, notifications, and personal workspace.

23. Implement capabilities Test your app Distribute your app
Define your app
Create the app manifest
Specify capabilities 1
Implement capabilities
Implement bot, tab, etc.
Leverage Teams SDKs
Host your web or service application 2
Test your app
Create your app package
Side load to any team 3
Distribute your app
Upload your package
Enable your app for your organization’s employees
UNDER CONSTRUCTION 4

24. Tabs Rich surface area for your LOB app
Microsoft Build 2017
6/26/2018 9:12 PM
Tabs
Rich surface area for your LOB app
As simple as embedding your existing web app
Team and personal productivity
Example: benefits dashboard
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

25. Tabs for team and personal productivity
Microsoft Build 2017
6/26/2018 9:12 PM
Tabs for team and personal productivity
Channel Tabs
Allow the user to configure the view based on the channel context
Content should be the same for all users – leverage collaboration
Avoid navigational dead-ends
Personal Tabs
Content should be relevant for a personal view of the experience, e.g. dashboard or aggregation across workspaces
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. Tabs – Building a great experience
Microsoft Build 2017
6/26/2018 9:12 PM
Tabs – Building a great experience
Minimize context switching – make it easy for users to access what they need
Leverage collaborative nature of the product
Design for bite-size tasks – power users should use your full app
Minimize extra chrome – focus on what you want the user to do
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. Microsoft Build 2017
6/26/2018 9:12 PM
Bots
Bots make it easy for users to interact with your app in Team conversations or 1:1
Built using Microsoft Bot Framework
Complete tasks via basic commands, menu or natural language
Example: time and absence entry and reporting
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. Bots – Building a great experience
Microsoft Build 2017
6/26/2018 9:12 PM
Bots – Building a great experience
Whether used as a CLI for your SaaS, or to manage workflows, create the experience that makes the most sense for your end users
Use context to provide the appropriate functionality in channel vs. 1:1 chat
Leverage the Bot Framework and Microsoft Teams SDKs to easily consume APIs
Use the input menu to keep your end users “on rails”
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29. Microsoft Build 2017
6/26/2018 9:12 PM
Compose Extensions
Personalize Teams Compose box with your App & Services content
Users can query and insert your app content into conversations
Example: lookup and share a company resource
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

30. Compose – Building a great experience
Microsoft Build 2017
6/26/2018 9:12 PM
Compose – Building a great experience
Share content that makes sense in conversations
Take advantage of the rich card types
Optimize search results to keep it snappy and responsive
Leverage Teams SDKs to easily add to your core Bot offering
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31. Notifications and connectors
Microsoft Build 2017
6/26/2018 9:12 PM
Notifications and connectors
Push rich interactive cards into channels
Users can take quick actions like comment, select options, set a date
Fully supported in both Teams and Outlook
Example: incident notifications
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32. Activity feed Notify users personally via the activity feed
Microsoft Build 2017
6/26/2018 9:12 PM
Activity feed
Notify users personally via the activity feed
Same API as sending bot messages
Deep link straight into tabs
Example: new approval request
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33. Microsoft Graph Integrate with the Microsoft Graph in your Teams app
Microsoft Build 2017
6/26/2018 9:12 PM
Microsoft Graph
Integrate with the Microsoft Graph in your Teams app
Leverage existing Graph APIs like s, documents, and calendar
Teams-specific APIs available today in Beta with more coming soon
List of teams
List of channels
Create a channel
We are working hard to make it easier to integrate into your Teams app!
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34. Putting it all together: build a great Teams app
Microsoft Build 2017
6/26/2018 9:12 PM
Putting it all together: build a great Teams app
Channel Tabs
Sharing group information
Pin information or tools important for the channel
Connectors
Simple webhook notifications in channels
Bots in channels
Coordinate tasks in a team environment
Broadly share information
Compose Extensions
Make it easy for your users to look up and share information
Personal Tabs
Create a personal workspace
Aggregate content from across Teams
Bots in 1:1 chat
Easy access to commands
Q&A
Provide user right insight at right time
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

35. Teams App Platform Building a company app Managing your company’s apps

36. What if I don’t want app “X” to be available to my end users?

37. App-level control via the O365 Portal
Microsoft Build 2017
6/26/2018 9:12 PM
App-level control via the O365 Portal
Manage which 3rd-party apps are available to your employees
Gives you control over if and how data leaves your organization
Two policies that can be applied
Enable all apps except for a disallowed set
Disable all apps except for an allowed set
Teams takes care of providing a graceful user experience when apps are disabled
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

38. Get started at: Developer.Microsoft.com/Microsoft-Teams

39. Learn more about Microsoft Teams & Office
Microsoft Build 2017
6/26/2018 9:12 PM
Learn more about Microsoft Teams & Office
Modern Workplace/
Teamwork Booth
Talk to the experts
Tuesday, Sept 26
11:30am
BRK2196: From classroom to backroom and everything in between
12:30pm
BRK2197: Create new experiences with the Office 365 Communications Platform
Wednesday, Sept 27
9:00am
BRK3080: Build smarter apps with Office using the Microsoft Graph
Thursday, Sept 28
10:50am
Thr3027: Supercharge Microsoft Teams using Teams apps in Node.js
4:00pm
BRK2026: Communications-enabled business and services
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

40. Please evaluate this session
Tech Ready 15
6/26/2018
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.