1. National Health Information and Support Service
Arlene Campbell
Health Information Coordinator
NHS 24

2. Better Health, Better Care
As outlined in ‘Better Health, Better Care’ the Scottish
Government have undertaken to establish a National
Health Information and Support Service by April 2009.
The Health Directorate asked NHS 24 to lead the
development and implementation of this service.

3. Along the way…
Our National Health: A plan for action, a plan for change (December 2000)
Patient Focus and Public Involvement : A framework for change (December 2001)
National Health Knowledge Networks (Draft) Enabling Partnerships Strategy and Action Plan (NES)

4. How can we deliver this commitment?
Online Service
Telephone Service
Face to face Services (direct access)

5. Online Service www.nhs24.com
Build a platform whereby nationally agreed / nationally developed information will be displayed
Link to appropriate other sources of information
Health in my language
Primary, first-level entry point to patient and public health and health service information from local and national sources.

6. Telephone Service NHS Helpline: 0800 22 44 88
NHS 24 Health Information Advisors
General health information enquiries
- Illnesses
- Conditions
- Treatments
- NHS Services
- Current Health Issues

7. Face to Face (Direct Access)
GP Practice
Acute Services
Community Pharmacies
CAB
Information Centres /
Support Points
Library / Health Promotion
Third Sector

8. Partnership Information providers: - NHS - Third Sector
- National and Support Organisations
- NHS
Third Sector

9. Rebranding / Marketing
Rebranding of services
NHS 24 /Scottish Government marketing campaign
NHS24.com?
NHS 24?
NHS Helpline?

10. Single shared health information online. resource
Single shared health information online resource. National gateway to approved, reliable, up to date, quality assured information for the public, patients and carers
National health information helpline
Consistent approach to information provision for direct access information providers.
Consistent approach to producing high quality public, patient and carer information.

11. Look forward to working more closely with
Thank you
Look forward to working more closely with
you all in the future.