1. Customer Service
CUSTOMER SERVICE

2. Vocabulary Customer Service
Transaction - an instance of buying or selling something.
Interaction - reciprocal action or influence.
Impression - an idea, feeling, or opinion about something or someone, especially one formed without conscious thought or on the basis of little evidence.
Responsiveness - the quality of reacting quickly.
Adherence - "sticking to" or "being faithful to."

3. Customer Service
Procedures - an established or official way of doing something.
Proactive - (of a person or action) creating or controlling a situation rather than just responding to it after it has happened.
Reliability - being dependable.
Consistency - acting or done in the same way over time, especially so as to be fair or accurate.
Efficiency - working in a well-organized and competent way.

4. What is Customer Service?
The process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.

5. Objectives of Customer Service
Communicate effectively with customers
Create a positive impression
Develop and maintain customer service standards
Plan good customer service

6. Skills for customer Service
Know about your organization
Learn the technical parts of the job
Communicate well
Be consistent
Be organised
Know your place in the team and be a team player

7. Factors affecting the quality of service
Customer Service
Factors affecting the quality of service
Reliability
Confidence
Responsiveness
Efficiency
Consistency
Organization
Acceptance of and adherence to policies and procedures

8. Planning a good customer service
Recording procedures (when are your busy times)
Reporting procedures (meeting organisational/ funding/ legislative requirements)
Observe and report customer needs
Be proactive in improving service
Market your organisation
Have processes and procedures for dealing with difficult situations before they happen and make sure staff are trained.

9. Conversation Customer Service
Do you think customer service is essential for companies?
In what way is customer service helpful?
Which is the best way to provide customer service?
Have you ever come across any customer service experience
1)Give synonym : Policy
2) Give antonym : Conscious
3) Give meaning :
a) Accurate b) Interaction c) Impression d) Consistent
4) Make a sentence using below word :
a) Efficiency b) Proactive c) Across