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Connecting your organization with Yammer: Vision and roadmap
BRK2103 Connecting your organization with Yammer: Vision and roadmap Pavan Tapadia Yammer Director of Product @ptapadia Steve Nguyen Yammer Product Evangelist @espnguyen © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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6/27/2018 1:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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6/27/2018 1:39 AM –Daniel Kahnemann “ Whenever we are surprised by something, we say, ‘Oh I’ll never make that mistake again.’ But the correct lesson to learn from surprises is that the world is surprising. ” © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Tomorrow’s problems will not look like yesterday’s
6/27/2018 1:39 AM Tomorrow’s problems will not look like yesterday’s © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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The fallacy of the eureka! moment
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Great ideas come from groups of people
6/27/2018 1:39 AM Great ideas come from groups of people © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Danger of surrounding ourselves with like-minded people
6/27/2018 1:39 AM Danger of surrounding ourselves with like-minded people © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Diversity is being invited to the party.
6/27/2018 1:39 AM Diversity is being invited to the party. Inclusion is being asked to dance. If you are not consciously including, you are likely unconsciously excluding. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Inner loop Outer loop
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Inner loop Customer Experience Gary David Charlotte
Customer Experience Director David Catering Strategy Manager Charlotte Brand Manager Increased and scripted on board shop announcements Advertisements at the point of online ticket sale Clearer and more uniform branding onboard
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Outer loop Karen Nicole John Liam Jonathan
On Board Customer Service Assistant, Manchester “Two people in Standard” system Nicole On Board Service Manager, Manchester John On Board Assistant Service Manager, Preston Coffee shop loyalty program Discounts for using electronic tickets. Outer loop Liam On Board Service Manager, London Advertise food on onboard entertainment system. Let customers order from the system and deliver food to their seat.” Jonathan On Board Customer Service Assistant, Liverpool Have the shop open 100% of the journey time
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Customers are leading the way
6/27/2018 1:39 AM Customers are leading the way Organization Community Initiative © Microsoft Corporation. All rights reserved.
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People connecting based on role Organization
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People connecting around a topic
Community
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People connecting towards a goal
Initiative
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56% 39% 64% 275% Momentum in Yammer Growth in usage days engaged YoY
Growth in users per network YoY 64% 275% Growth in engagements per network YoY Growth in users accessing files YoY Source: Microsoft internal August, 2017 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Innovation over the past year
6/27/2018 1:39 AM Innovation over the past year Collaboration Better with Office 365 Edit Post Desktop app for Windows and Mac Deploy via MSI New private messaging experience Group headers Messaging enhancements GIF integration Typing indicators First post notification Improved insights Device and group activity in Office 365 Usage Reporting Dashboard User and device activity in Office 365 Usage Analytics Language inheritance and auto-detection Announcement s to pending users Search improvements Group subscriptions on mobile iPad relaunch Improved onboarding Peer supported Content creation ideas Welcome series Weekly discovery Mobile updates Improved workflow Search Suggested groups Message actions Link previews Notifications for likes and followers Office 365 groups integration Office 365 file picker Connectors Presence, voice and video Stream integration GAL integration Flow support Admin, Security, and Compliance Office 365 management activity API Dynamic group membership Soft delete Group expiration © Microsoft Corporation. All rights reserved.
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6/27/2018 1:39 AM Demo © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Innovation over the past year
6/27/2018 1:39 AM Innovation over the past year Collaboration Better with Office 365 Edit Post Desktop app for Windows and Mac Deploy via MSI New private messaging experience Group headers Messaging enhancements GIF integration Typing indicators First post notification Improved insights Device and group activity in Office 365 Usage Reporting Dashboard User and device activity in Office 365 Usage Analytics Language inheritance and auto-detection Announcement s to pending users Search improvements Group subscriptions on mobile iPad relaunch Improved onboarding Peer supported Content creation ideas Welcome series Weekly discovery Mobile updates Improved workflow Search Suggested groups Message actions Link previews Notifications for likes and followers Office 365 groups integration Office 365 file picker Connectors Presence, voice and video Stream integration GAL integration Flow support Admin, Security, and Compliance Office 365 management activity API Dynamic group membership Soft delete Group expiration © Microsoft Corporation. All rights reserved.
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6/27/2018 1:39 AM Roadmap © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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57 UserVoice requests built or being built
Microsoft 2016 6/27/2018 1:39 AM 57 UserVoice requests built or being built © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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6/27/2018 1:39 AM Demo © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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6/27/2018 1:39 AM Drive productivity Deeper SharePoint integration: web part, file storage and more In-app OneNote integration Messaging enhancements: rich text, reactions and more Better mobile experiences: group resources and more Desktop app improvements: customized notifications and more More with Office 365 groups: external, All Company, and secret Unified Office 365 profile Support for Microsoft bot framework © Microsoft Corporation. All rights reserved.
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Enable successful community management
6/27/2018 1:39 AM Enable successful community management Built-in group insights for community management Yammer groups data in Office 365 Usage Analytics Office 365 Reports Reader Role Yammer usage data in Microsoft Graph reporting APIs Topic management Move posts between groups Export a list of group admins and members Trending content © Microsoft Corporation. All rights reserved.
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Built in enterprise-grade control, security and compliance
6/27/2018 1:39 AM Built in enterprise-grade control, security and compliance Local data residency eDiscovery DLP Customer Lockbox Better search and discovery through Microsoft Graph GDPR compliance Session management Group naming conventions and data classification © Microsoft Corporation. All rights reserved.
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Local customer data residency: Coming soon
In-geo storage of Yammer messages ROADMAP Early preview Q4 2017 Production preview Q4 2017 Europe GA Q2 2018 Other geos to follow *Will not include sovereign cloud geos (US Government, China operated by 21Vianet and Germany) **Timing subject to change
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Our vision for strengthening connections in the outer loop
6/27/2018 1:39 AM Our vision for strengthening connections in the outer loop Organization Live video broadcasting Schedule post Official updates Improved polls Events New members Community Best answer Open questions Community articles Intelligent routing Trending topics Webinars Initiative Membership types Milestones and goal Archive group Tab in Microsoft Teams Action items Status updates © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Yammer vision and roadmap
Greater value for top scenarios Organization Live video broadcasting Official updates Schedule post Improved polls Events New members Community Intelligent routing Best answer Trending topics Open questions Webinars Community articles Initiative Milestones and goal Archive group Status updates Action items Tab in Microsoft Teams Membership types Foundational Deeper SharePoint integration In-app OneNote integration Messaging enhancements Better mobile experiences Desktop app improvements More with Office 365 groups Unified Office 365 profile Support for Microsoft bot framework Productivity Built-in group insights Yammer groups data in Office 365 Usage Analytics Office 365 Reports Reader Role Yammer in Microsoft Graph reporting APIs Move posts between groups Export a list of group admins and members Topic management Trending content Community management Local data residency eDiscovery DLP Better search and discovery through Microsoft Graph Customer Lockbox GDPR compliance Session management Group naming conventions and data classification Control, security and compliance
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6/27/2018 1:39 AM This week © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Yammer Ignite highlights
Learn more Yammer Ignite highlights Code Title Location Day Time BRK2103 Vision and roadmap OCCC W314 Monday 2:15PM–3:30PM BRK2162 Office 365 integrations OCC W315 Tuesday 10:45AM–12:00PM BRK2113 Drive Usage and adoption OCCC W205 11:30AM–12:15PM BRK2087 Insights and community management OCCC W208 AB 12:30PM–1:45PM BRK2088 Data, security, and compliance 3:15PM–4:00PM Yammer celebration! aka.ms/yamhappyhour Lafayette’s Music Room—Orlando 6:00PM–9:00PM BRK2100 How we build Wednesday BRK2185 Social intranet OCCC Valencia W415 CD Thursday 4:00PM–5:15PM
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Don’t miss more great Yammer sessions!
Learn more Don’t miss more great Yammer sessions! Code Title Location Day Time THR1017 Security and adoption OCCC South Expo Theater 6 Monday 5:05PM–5:25PM THR1015 Yammer for education OCCC South Expo Theater 5 Tuesday 2:10PM–2:30PM BRK2165 Mars Bots, AI, and, analytics OCCC W208 AB 4:00PM–5:15PM BRK2274 Diageo OCCC W205 Wednesday 10:15AM–11:00AM BRK2163 GlaxoSmithKline 10:45AM–12:00PM THR2019 Value of Yammer OCCC South Expo Theater 9 1:35PM–1:55PM THR2066 Social business OCCC South Expo Theater 4 2:50PM–3:10PM BRK2140 Digital Transformation OCC W208 AB THR2018 Mobile App Rockstar OCCC South Expo Theater 8 5:35PM–5:55PM BRK2135 National Australia Bank OCCC W314 Thursday BRK2164 Yammer MVP panel OCCC W207 AB 12:30PM–1:45PM THR1016 Yammer for IT BRK2166 Bankwest Hyatt Regency Windermere W 3:15PM–4:00PM BRK2147 Microsoft teams and Yammer BRK2148 Microsoft Power BI Friday 10:45PM–12:00PM BRK2132 Hostage negotiation 11:30PM–12:15PM BRK2167 Path to business value
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6/27/2018 1:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Next steps Meet up with us at upcoming events
6/27/2018 1:39 AM Next steps Meet up with us at upcoming events Join the conversation aka.ms/yamcommunity European SharePoint Conference November 2017, Dublin Microsoft Tech Summit 2017–2018 Cities around the world The Role of Communications in Creating Best Places to Work November 2017, SF, CA Employee Communications, PR and Social Media Summit October 2017, Redmond, WA Social Media #Mashup at Disneyland October 2017, Anaheim, CA © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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6/27/2018 1:39 AM Go be surprised! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Please evaluate this session
Tech Ready 15 6/27/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite Phone: download and use the Microsoft Ignite mobile app Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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6/27/2018 1:39 AM Appendix © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Microsoft 365: Universal Toolkit for Teamwork
Outlook SharePoint Yammer Office Apps Teams & Calendar Intranets & Content Management Connect Across the Organization Co-Author Hub for Teamwork Office 365 Groups Single team membership across apps and services Microsoft Graph Suite-wide intelligence connecting people and content Security and Compliance Centralized policy management
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Intranets & Content Management
Microsoft 365 Teamwork Use Case Guidance Teams Yammer Outlook SharePoint Word, Excel, PowerPoint Intranets & Content Management A Hub for Teamwork & Calendar Connect Across the Organization Co-Author EXAMPLE USE CASES Create a company intranet to share news and resources Customize your team site to automate document workflows and share lists Share and work together on all your files with OneDrive Create a community around topics of interest or areas of practice Drive initiatives for cross-organizational innovation Foster two-way engagement between leadership and staff See whose in the file with you Work together with real time co-authoring Track what’s changed with version history Iterate on a project with your team Chat privately, and make audio, video calls Set-up meetings with HD audio, video and web conferencing Upgrade your DL to a group inbox with shared notes and files Share updates with your group in Keep your group in sync with a shared calendar Office 365 Groups Microsoft Graph Security and Compliance THIS SLIDE IS FOR INTERNAL USE ONLY
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6/27/2018 1:39 AM Partners We know that changing the way that people work is hard. Getting people to more openly exchange ideas and knowledge can be a challenge that extends beyond a technology deployment. The Yammer Adoption Specialists are a collection of Partners that exist to help organizations create and execute a successful enterprise collaboration strategy. These specialists have proven expertise in helping customers create a scalable approach to creating a more connected organization. For more information visit: aka.ms/yammeradoptionspecialists Microsoft Adoption and Change Management Services © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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aka.ms/productivitylibrary
Microsoft 365 Productivity Library Discover what’s possible with Microsoft 365 6/27/2018 1:39 AM Role and industry scenarios Simple ways to get going fast Rich video and 'how-to' materials aka.ms/productivitylibrary © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Introducing the new Office Training Center
6/27/2018 1:39 AM Introducing the new Office Training Center Help your users learn new skills faster 130+ new videos, cheat sheets, tips Both User and IT Admin training Step by step guidance in-app* office.com/training *In Word, Excel, PowerPoint, Outlook 2016 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Yammer resources and information
Learn, plan, and drive adoption Keep updated and connect Yammer Resources aka.ms/yamresources Get Yammer specific resources for driving usage and adoption Transforming the IT organization with Yammer webcast Learn how to use Yammer to power your digital transformation Office Roadmap Know what we’ve launched and what’s coming Yammer Technical Community aka.ms/yamcommunity Join the conversation on best practices and latest news Yammer Service Updates aka.ms/yamserviceupdatessignup Get information on feature releases and testing Yammer Uservoice yammer.uservoice.com Provide feedback to the Yammer team © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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